TEN CLUB MEMBER - CAN'T GET TIX

I put in for both NY shows, and didn't get approved for either. 
Also never got a code for the presale this morning - the 23rd. 
I'm online now on Ticketmaster and trying to get in the waiting room -- and can't because I never received a code.
I've been a Ten Club member for years....yet can't get tickets to save my life.
What am I doing wrong? And what's the point of the membership?
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