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Transaction Declined based on payment settings

dstnd2rmbrdstnd2rmbr Posts: 43
in The Porch
Is anyone else getting this error?

All my info is accurate on the 10C site and the TM site.

In fact, I made a purchase through the 10C this morning (a couple of stickers) and bought tickets through TM last week. So independently, they are working for me.

I cannot figure out why i cannot put in for a couple of shows in September. 

Am i getting declined because i had put in for those shows in 2020 and now am ineligible to try again? I didnt get selected i 2020 so i dont have tickets for those shows. 

I didnt read anything like that anywhere, but thats the only thing i can think of. I verified my CC was working and all the info is correct. I even tried a different card. Same result.


Any help would be greatly appreciated.

Thanks
i'll follow everyone else's footsteps-

East Troy - 6/26/98, Chicago - 10/9/00, Chicago - 6/18/03, East Troy - 6/21/03, Noblesville - 6/22/03, Toledo - 10/2/04, London - 9/12/05, Chicago - 5/16/06, Chicago - 5/17/06, Grand Rapids - 5/19/06
Milwaukee - 6/29/06, Milwaukee - 6/30/06, Chicago - 8/06/07, Columbia - 6/16/08, Chicago - 8/23/09, Chicago - 8/24/09, Columbus - 5/6/10, Noblesville - 5/7/10, East Troy - 9/3/11, East Troy - 9/4/11, Chicago - 7/19/13, Charlottesville - 10/29/13, Charlotte - 10/30/13, Memphis - 10/14/14, Detroit - 10/16/14, Moline - 10/17/14, St. Paul - 10/19/14, Milwaukee - 10/20/14 , Greenville - 4/16/16, Lexington - 4/26/16, Boston - 8/5/16, Boston - 8/7/16, Chicago - 8/20/16, Chicago - 8/22/16, 
Chicago - 8/18/18, Chicago - 8/20/18, Baltimore - 3/28/20, Nashville - 4/2/20, St Louis - 4/4/20, Oklahoma City - 4/6/20

Comments

  • PJNBPJNB Posts: 13,427
    Are you putting the card holder name in the info spot instead of the person trying to get the tickets? It has to be the card holders name address etc. The only thing that needs tie to the TM account is the email you can not change. Also make sure that you are logged into TM with the correct account. When I went to put my selection in I had already put my wife's in and she was still logged in. I do not know how far I could of gone with my 10C account and her TM account lined up together but I at least could of made it to the CC screen without going any further. Maybe you get an error at that point if they do not match up.
  • dstnd2rmbrdstnd2rmbr Posts: 43
    PJNB said:
    Are you putting the card holder name in the info spot instead of the person trying to get the tickets? It has to be the card holders name address etc. The only thing that needs tie to the TM account is the email you can not change. Also make sure that you are logged into TM with the correct account. When I went to put my selection in I had already put my wife's in and she was still logged in. I do not know how far I could of gone with my 10C account and her TM account lined up together but I at least could of made it to the CC screen without going any further. Maybe you get an error at that point if they do not match up.

    Thanks for the advice. However, its my name on the card, the 10C account and the TM account so there shouldnt be any discrepancy there.

    And I exited out of TM and signed back in to make sure it was my account and it was.

    Thanks again, I appreciate you trying to help.
    i'll follow everyone else's footsteps-

    East Troy - 6/26/98, Chicago - 10/9/00, Chicago - 6/18/03, East Troy - 6/21/03, Noblesville - 6/22/03, Toledo - 10/2/04, London - 9/12/05, Chicago - 5/16/06, Chicago - 5/17/06, Grand Rapids - 5/19/06
    Milwaukee - 6/29/06, Milwaukee - 6/30/06, Chicago - 8/06/07, Columbia - 6/16/08, Chicago - 8/23/09, Chicago - 8/24/09, Columbus - 5/6/10, Noblesville - 5/7/10, East Troy - 9/3/11, East Troy - 9/4/11, Chicago - 7/19/13, Charlottesville - 10/29/13, Charlotte - 10/30/13, Memphis - 10/14/14, Detroit - 10/16/14, Moline - 10/17/14, St. Paul - 10/19/14, Milwaukee - 10/20/14 , Greenville - 4/16/16, Lexington - 4/26/16, Boston - 8/5/16, Boston - 8/7/16, Chicago - 8/20/16, Chicago - 8/22/16, 
    Chicago - 8/18/18, Chicago - 8/20/18, Baltimore - 3/28/20, Nashville - 4/2/20, St Louis - 4/4/20, Oklahoma City - 4/6/20
  • DEGBTIDEGBTI Posts: 964
    Maybe your card expires before September? IDK?
  • PSUS2HPSUS2H USA Posts: 2,139
    It could be an issue on Ticketmaster - if you can, try another card. 
    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 || Chicago, IL August 29, 2024 
  • baldog27baldog27 Posts: 177
    Retype the CVC manually if you are using auto fill on the payment page...
  • CarryTheZeroCarryTheZero Posts: 2,806
    Also, maybe your card company put a hold on it for security? Happened to me once. Had to call and get them to lift it.
  • MercuryMercury Posts: 397
    It’s a browser issue, I had it too. If you’re on mobile try it on a desktop or laptop. I used the “browser” within Facebook and it went through first try. I had tried multiple cards, safari, chrome etc. All my info was correct. Horribly frustrating glitch, I think that will work for you though. Good luck! 
  • dstnd2rmbrdstnd2rmbr Posts: 43
    Mercury said:
    It’s a browser issue, I had it too. If you’re on mobile try it on a desktop or laptop. I used the “browser” within Facebook and it went through first try. I had tried multiple cards, safari, chrome etc. All my info was correct. Horribly frustrating glitch, I think that will work for you though. Good luck! 

    Holy cow! That worked!


    I tried my phone and two different browsers on a desktop computer and nothing worked.

    I tried to manually re-enter all of the info. Nothing.

    I contacted my CC company to verify it was still good. No issues with the card.


    Then I saw this post about doing it through FB, I figured "why not? may as well try" fully expecting to be turned away again.

    But, low and behold, it did the trick.

    Not sure why that was different than any other times but i am glad it worked!


    Thank you to everyone that threw out suggestions and offered some advice. This has been frustrating beyond belief for me the past few days and I am grateful to be part of such a helpful and generous community. 

    Hopefully i get tickets and can thank some of you in person!
    i'll follow everyone else's footsteps-

    East Troy - 6/26/98, Chicago - 10/9/00, Chicago - 6/18/03, East Troy - 6/21/03, Noblesville - 6/22/03, Toledo - 10/2/04, London - 9/12/05, Chicago - 5/16/06, Chicago - 5/17/06, Grand Rapids - 5/19/06
    Milwaukee - 6/29/06, Milwaukee - 6/30/06, Chicago - 8/06/07, Columbia - 6/16/08, Chicago - 8/23/09, Chicago - 8/24/09, Columbus - 5/6/10, Noblesville - 5/7/10, East Troy - 9/3/11, East Troy - 9/4/11, Chicago - 7/19/13, Charlottesville - 10/29/13, Charlotte - 10/30/13, Memphis - 10/14/14, Detroit - 10/16/14, Moline - 10/17/14, St. Paul - 10/19/14, Milwaukee - 10/20/14 , Greenville - 4/16/16, Lexington - 4/26/16, Boston - 8/5/16, Boston - 8/7/16, Chicago - 8/20/16, Chicago - 8/22/16, 
    Chicago - 8/18/18, Chicago - 8/20/18, Baltimore - 3/28/20, Nashville - 4/2/20, St Louis - 4/4/20, Oklahoma City - 4/6/20
  • MercuryMercury Posts: 397
    dstnd2rmbr said:
    Mercury said:
    It’s a browser issue, I had it too. If you’re on mobile try it on a desktop or laptop. I used the “browser” within Facebook and it went through first try. I had tried multiple cards, safari, chrome etc. All my info was correct. Horribly frustrating glitch, I think that will work for you though. Good luck! 

    Holy cow! That worked!


    I tried my phone and two different browsers on a desktop computer and nothing worked.

    I tried to manually re-enter all of the info. Nothing.

    I contacted my CC company to verify it was still good. No issues with the card.


    Then I saw this post about doing it through FB, I figured "why not? may as well try" fully expecting to be turned away again.

    But, low and behold, it did the trick.

    Not sure why that was different than any other times but i am glad it worked!


    Thank you to everyone that threw out suggestions and offered some advice. This has been frustrating beyond belief for me the past few days and I am grateful to be part of such a helpful and generous community. 

    Hopefully i get tickets and can thank some of you in person!
    Glad it worked! Most people seem to get past it once they try something besides mobile, i thought the Facebook thing might have been a fluke for me, glad I suggested it. 

    And yeah, I submitted a question to tickets today on Monday and still haven’t heard back so finding an answer in the groups is about the only way you’re gonna get around it. It’s weird, I had no issues in 2020, nor when submitting requests for the Earthlings tour. Hope it’s not something that continues to be an issue. 
  • lexicondevillexicondevil Posts: 2,002
    Mercury said:
    It’s a browser issue, I had it too. If you’re on mobile try it on a desktop or laptop. I used the “browser” within Facebook and it went through first try. I had tried multiple cards, safari, chrome etc. All my info was correct. Horribly frustrating glitch, I think that will work for you though. Good luck! 
    I was going to say this as well. Everyone should remember to try different browsers when transactions don't go through. Sometimes is as simple as that. Of course, this doesn't help much when you have seconds to make that purchase before it sells out!
    1991- Hollywood Palladium, California with Temple of the Dog, Soundgarden, and Alice in Chains -RIP Magazine Show Oct. 6th
    1992- Lollapalooza, Irvine, California
    Nothing since then. I suck.
    2016- Fenway Park, Boston - Both glorious nights
    2022- Oakland Night 2
    2024 Sacramento, CA
  • EH14457EH14457 Posts: 245
    Apologies if this has been answered, I haven't seen it anywhere....

    I don't have fields to enter credit card information anywhere throughout the 10c ticket process. I picked a show and submitted a request, but nowhere along the way did I have the option to enter credit card information. I have a request summary with a receipt for $0.00 presumably because there was no CC info on my form. Anyone else have this happen?

    10/7/96 (FL), 9/22/98 (FL), 9/23/98 (FL), 8/9/00 (FL), 8/10/00 (FL), 8/12/00 (FL), 4/11/03 (FL), 4/12/03 (FL), 4/13/03 (FL), 7/8/03 (NY), 7/9/03 (NY), 7/12/03 (PA), 7/14/03 (NJ), 10/8/04 (FL), 8/5/07 (IL), 11/27/12 (FL), 12/6/13 (WA), 4/8/16 (FL), 4/9/16 (FL), 4/11/16 (FL), 8/5/16 (MA), 8/22/16 (IL), 8/8/18 (WA), 8/10/18 (WA), 9/25/21 (CA), 9/26/21 (CA), 5/3/22 (CA), 5/12/22 (CA), 5/13/22 (CA), 9/18/23 (TX), 9/19/23 (TX), 10/23/23 (WA), 10/24/23 (WA)

  • washed in blackwashed in black Posts: 879
    EH14457 said:
    Apologies if this has been answered, I haven't seen it anywhere....

    I don't have fields to enter credit card information anywhere throughout the 10c ticket process. I picked a show and submitted a request, but nowhere along the way did I have the option to enter credit card information. I have a request summary with a receipt for $0.00 presumably because there was no CC info on my form. Anyone else have this happen?
    The cc info is entered on the last page of the process. You are not fully registered. I'd try again in a different browser.
    2003 Spectrum, Camden 2, Holmdel 2004 Reading, PA 2005 Philly 2006 Hartford, Camden 1&2, E. Rutherford 1&2 2008 Camden 1&2, MSG 1&2  2009 Spectrum 1,2,3,4  2010 Hartford, Newark, MSG 1&2 2013 Wrigley, Pittsburgh, Brooklyn 1&2, Philly 1&2,  Baltimore 2014 Leeds, Cincinnati  2015 GCF  2016 Sunrise, Miami, Hampton, Philly 1&2, MSG 1&2, Fenway 1&2  2017 RHoF Induction 2018 Seattle 1&2 Fenway 1&2 2021 Sea Hear Now 2022 Hamilton, Toronto, MSG, Camden 2023 Indy 2024 Indy, MSG 1&2, Philly 1&2, Baltimore

  • EH14457EH14457 Posts: 245
    washed in black said:
    EH14457 said:
    Apologies if this has been answered, I haven't seen it anywhere....

    I don't have fields to enter credit card information anywhere throughout the 10c ticket process. I picked a show and submitted a request, but nowhere along the way did I have the option to enter credit card information. I have a request summary with a receipt for $0.00 presumably because there was no CC info on my form. Anyone else have this happen?
    The cc info is entered on the last page of the process. You are not fully registered. I'd try again in a different browser.
    Pretty sure I passed the last page of the process. On the final screen which says "Enter Required Cardholder Information Below", there are just no credit card fields. I can submit, and I get a receipt # on a confirmation page, with a message that my request has been submitted. But obviously something's not working correctly... or I just don't understand how it's supposed to work.

    I just sent an email to TM/TicketsToday; guess I'll see what they say.

    10/7/96 (FL), 9/22/98 (FL), 9/23/98 (FL), 8/9/00 (FL), 8/10/00 (FL), 8/12/00 (FL), 4/11/03 (FL), 4/12/03 (FL), 4/13/03 (FL), 7/8/03 (NY), 7/9/03 (NY), 7/12/03 (PA), 7/14/03 (NJ), 10/8/04 (FL), 8/5/07 (IL), 11/27/12 (FL), 12/6/13 (WA), 4/8/16 (FL), 4/9/16 (FL), 4/11/16 (FL), 8/5/16 (MA), 8/22/16 (IL), 8/8/18 (WA), 8/10/18 (WA), 9/25/21 (CA), 9/26/21 (CA), 5/3/22 (CA), 5/12/22 (CA), 5/13/22 (CA), 9/18/23 (TX), 9/19/23 (TX), 10/23/23 (WA), 10/24/23 (WA)

  • CarryTheZeroCarryTheZero Posts: 2,806
    I had a similar issue. Removed my request and went to my laptop. Was on a tablet before. Laptop worked great.
  • washed in blackwashed in black Posts: 879
    Mercury said:
    It’s a browser issue, I had it too. If you’re on mobile try it on a desktop or laptop. I used the “browser” within Facebook and it went through first try. I had tried multiple cards, safari, chrome etc. All my info was correct. Horribly frustrating glitch, I think that will work for you though. Good luck! 
    What do you mean using the "browser" within FB? A friend is still having problems and I would like to suggest she try the FB trick, but I don't understand what you mean. Are there links to the registration page on PJ's FB? 

    Thanks.
    2003 Spectrum, Camden 2, Holmdel 2004 Reading, PA 2005 Philly 2006 Hartford, Camden 1&2, E. Rutherford 1&2 2008 Camden 1&2, MSG 1&2  2009 Spectrum 1,2,3,4  2010 Hartford, Newark, MSG 1&2 2013 Wrigley, Pittsburgh, Brooklyn 1&2, Philly 1&2,  Baltimore 2014 Leeds, Cincinnati  2015 GCF  2016 Sunrise, Miami, Hampton, Philly 1&2, MSG 1&2, Fenway 1&2  2017 RHoF Induction 2018 Seattle 1&2 Fenway 1&2 2021 Sea Hear Now 2022 Hamilton, Toronto, MSG, Camden 2023 Indy 2024 Indy, MSG 1&2, Philly 1&2, Baltimore

  • EH14457EH14457 Posts: 245
    Different browsers/devices don't seem to make any difference. 

    To recap, I'm having a weird issue attempting to enter the Lottery:
    1. There are no Credit Card fields on the last checkout page.
    2. My submitted request says "Not a Request" at the top
    3. My max for all selected shows is $0.00
    It definitely looks like something about my entry is messed up. I've tried e-mailing the support address but haven't heard anything back yet, so I'm wondering if anyone else has run into this.





    10/7/96 (FL), 9/22/98 (FL), 9/23/98 (FL), 8/9/00 (FL), 8/10/00 (FL), 8/12/00 (FL), 4/11/03 (FL), 4/12/03 (FL), 4/13/03 (FL), 7/8/03 (NY), 7/9/03 (NY), 7/12/03 (PA), 7/14/03 (NJ), 10/8/04 (FL), 8/5/07 (IL), 11/27/12 (FL), 12/6/13 (WA), 4/8/16 (FL), 4/9/16 (FL), 4/11/16 (FL), 8/5/16 (MA), 8/22/16 (IL), 8/8/18 (WA), 8/10/18 (WA), 9/25/21 (CA), 9/26/21 (CA), 5/3/22 (CA), 5/12/22 (CA), 5/13/22 (CA), 9/18/23 (TX), 9/19/23 (TX), 10/23/23 (WA), 10/24/23 (WA)

  • EH14457EH14457 Posts: 245
    I'm set now.

    If anyone else is experiencing the same issue, I needed to delete all local site data (incl cookies) for the 10c ticket site, then go through the flow again. I was eventually prompted enter CC information when I clicked submit. Not sure why I was experiencing the same thing multiple times on different browsers/devices, but that worked for me.

    10/7/96 (FL), 9/22/98 (FL), 9/23/98 (FL), 8/9/00 (FL), 8/10/00 (FL), 8/12/00 (FL), 4/11/03 (FL), 4/12/03 (FL), 4/13/03 (FL), 7/8/03 (NY), 7/9/03 (NY), 7/12/03 (PA), 7/14/03 (NJ), 10/8/04 (FL), 8/5/07 (IL), 11/27/12 (FL), 12/6/13 (WA), 4/8/16 (FL), 4/9/16 (FL), 4/11/16 (FL), 8/5/16 (MA), 8/22/16 (IL), 8/8/18 (WA), 8/10/18 (WA), 9/25/21 (CA), 9/26/21 (CA), 5/3/22 (CA), 5/12/22 (CA), 5/13/22 (CA), 9/18/23 (TX), 9/19/23 (TX), 10/23/23 (WA), 10/24/23 (WA)

  • pjkostin2012pjkostin2012 Posts: 65
    Im having the same problems. Could not find the facebook thing and I deleted all local site data (incl. cookies), tried every kind of browser, laptop, desktop, 3 different CC with 2 different holders... Two different Ten Clubs...Im desperate!
    Larissa - São Paulo - Brasil
    2005 - SÃO PAULO - BRASIL
    2011 - São Paulo (2x) - Rio - Curitiba - Brasil
    2012 - EUROPE: Manchester,UK - 2012 (2X) Amsterdam, NL - 06/29/2012 Werchter, BE - 2012
    2013 - São Paulo/BR - Argentina - Chile
    US: Phoenix - San Diego - Los Angeles (2x) - Oakland - Portland - Spokane - Seattle - 2013
    2014: EV - SP (3x) RJ (2x)
    2015: Chile - Argentina - Porto Alegre - São Paulo - Brasília - Belo Horizonte - Rio de Janeiro
    2018: Chile - Rio de Janeiro - São Paulo - Seattle (2x) EV (3x)
    2022: San Diego - L.Angeles (2x) - NY
    36 PJ - 5 EV
  • hrd2imgnhrd2imgn Posts: 4,895
    Try clearing your cookies and cache/temp files in your browser, many problems from that
  • 100 Pacer100 Pacer Posts: 8,901
    pjkostin2012 said:
    Im having the same problems. Could not find the facebook thing and I deleted all local site data (incl. cookies), tried every kind of browser, laptop, desktop, 3 different CC with 2 different holders... Two different Ten Clubs...Im desperate!
    I had the same issue initially.

    I found waiting 3-4 hours and trying again worked.
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore
  • gtbrown77gtbrown77 Posts: 141
    PJNB said:
    Are you putting the card holder name in the info spot instead of the person trying to get the tickets? It has to be the card holders name address etc. The only thing that needs tie to the TM account is the email you can not change. Also make sure that you are logged into TM with the correct account. When I went to put my selection in I had already put my wife's in and she was still logged in. I do not know how far I could of gone with my 10C account and her TM account lined up together but I at least could of made it to the CC screen without going any further. Maybe you get an error at that point if they do not match up.
    Ooh...now I'm worried. My 10C email and TM email are different. I was able to go all the way through the request process and got my request confirmation. 
    "Life is what happens to you while you're busy making other plans."
    -John Lennon
  • pjkostin2012pjkostin2012 Posts: 65
    I GOT IT!! But tried in 4 places. On my 4th computer I could do it. And I cleaned cookies and cache, even downloaded a new firefox… but worked somehow on a new computer.

    I hope I can win something after all this headache! 
    Larissa - São Paulo - Brasil
    2005 - SÃO PAULO - BRASIL
    2011 - São Paulo (2x) - Rio - Curitiba - Brasil
    2012 - EUROPE: Manchester,UK - 2012 (2X) Amsterdam, NL - 06/29/2012 Werchter, BE - 2012
    2013 - São Paulo/BR - Argentina - Chile
    US: Phoenix - San Diego - Los Angeles (2x) - Oakland - Portland - Spokane - Seattle - 2013
    2014: EV - SP (3x) RJ (2x)
    2015: Chile - Argentina - Porto Alegre - São Paulo - Brasília - Belo Horizonte - Rio de Janeiro
    2018: Chile - Rio de Janeiro - São Paulo - Seattle (2x) EV (3x)
    2022: San Diego - L.Angeles (2x) - NY
    36 PJ - 5 EV
  • cifrancgxcifrancgx Posts: 350
    pjkostin2012 said:
    I GOT IT!! But tried in 4 places. On my 4th computer I could do it. And I cleaned cookies and cache, even downloaded a new firefox… but worked somehow on a new computer.

    I hope I can win something after all this headache! 

    Awesome!  Glad you were able to finally get in!
    George

    Toledo, OH 1996 | Cuyahoga Falls, OH 1998 | Columbus, OH 2000,2003,2010 | Cleveland, OH 2003,2010 | Kitchener, London, Hamilton, ON 2005 | Pittsburgh 2013 | Cincinnati, OH 2006, 2014 | Lexington, KY 2016 | Indianapolis, IN 2023 (POSTPONED)
  • PJNBPJNB Posts: 13,427
    gtbrown77 said:
    PJNB said:
    Are you putting the card holder name in the info spot instead of the person trying to get the tickets? It has to be the card holders name address etc. The only thing that needs tie to the TM account is the email you can not change. Also make sure that you are logged into TM with the correct account. When I went to put my selection in I had already put my wife's in and she was still logged in. I do not know how far I could of gone with my 10C account and her TM account lined up together but I at least could of made it to the CC screen without going any further. Maybe you get an error at that point if they do not match up.
    Ooh...now I'm worried. My 10C email and TM email are different. I was able to go all the way through the request process and got my request confirmation. 
    That’s fine they can be different. 
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