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STOCKHOLM / TICNET AND SLOVENIA DISCRIMINATION

StereotypeStereotype Maribor, Slovenia Posts: 885
edited December 2011 in The Porch
I am writing this in the name of my fellow PJ fan (paradajzar on this board, and a 10C member) from Slovenia, who is still busy with refreshing sites and trying to score tickets for Stockholm.

For obvious reasons, I am skipping Wednesday (he and other friends didn't get tickets despite of 2 -3 hours of queueing, refreshing..you know the drill).
Yesterday and today he has been trying to buy tickets through ticnet.se as has been instructed from 10C (even during his business meetings, since new info was online at 1am CET and he couldn't avoid job obligations).He had tickets in the cart several times but the payment never went through or he got errors...he made several calls to ticnet.se to no avail...Finally today they've told him that they don't accept credit cards from Slovenia.

There is no statement on the ticnet.se that they don't accept credit cards from Slovenia.
The info on the ticnet.se about paying with creditcard goes like this:
Payment by credit/debit card
Secure payment is available by credit or debit card. Your card details are sent in encrypted form to a special security server. Funds are debited directly from your card after you have registered your card details and received a booking number. The following cards may be used for direct payment over the Internet:
credit or debit card
VISA and Mastercard from Europe (except from Russia).
American Express from Sweden.

Now, a quick crash course from geography/history. Slovenia is part of the EU since 2004 (it was the first new member state to host the presidency of the Council of the European Union in 2008). The distance from Russia is around 2000 kilometers (cca 1200 miles). http://www.slovenia.info/?lng=2

What my point is, is that all of the Slovenian 10C members who were unable to get tickets from Crowdsurge on Wednesday were by default unable to get tickets for Stockholm gig without notice. And while Paradajzar for example, was refreshing the Stockholm page and filling in card information several times, Berlin (perhaps the closest destination to our country) got sold out etc. I think this is not right.

10C members should had have at least a theoretical chance of scoring tickets for the show they want to visit, don't you think?
10C was maybe unaware of this but I believe that they could have checked that in the 27 hour period we were waiting for further instructions.

Can this be made right?
The worst enemies of music? Money and Mathematics. Combined with music, they both do the exact opposite of what they're supposed to do. Money makes music cheap, mathematics makes it stupid and predictable.

____

Zagreb 2006/ Munich 2007/ Venice 2007/ Berlin 2009 / Venice 2010 / 2 x Berlin 2012 / Stockholm 2012 / Milan 2014 / Trieste 2014 / Vienna 2014 / Florence (EV) 2019 / Padova 2018 / Prague 2018 / Imola 2022 / Budapest 2022 / Vienna 2022 / Prague 2022 

Post edited by Unknown User on

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    cincybearcatcincybearcat Posts: 16,109
    I think you probably need to take this up with the ticket site that it involves. I don't see how this involves the 10C at all since it was the general sale.
    hippiemom = goodness
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    ParadajzarParadajzar Posts: 435
    Stereotype wrote:
    I am writing this in the name of my fellow PJ fan (paradajzar on this board, and a 10C member) from Slovenia, who is still busy with refreshing sites and trying to score tickets for Stockholm.

    For obvious reasons, I am skipping Wednesday (he and other friends didn't get tickets despite of 2 -3 hours of queueing, refreshing..you know the drill).
    Yesterday and today he has been trying to buy tickets through ticnet.se as has been instructed from 10C (even during his business meetings, since new info was online at 1am CET and he couldn't avoid job obligations).He had tickets in the cart several times but the payment never went through or he got errors...he made several calls to ticnet.se to no avail...Finally today they've told him that they don't accept credit cards from Slovenia.

    There is no statement on the ticnet.se that they don't accept credit cards from Slovenia.
    The info on the ticnet.se about paying with creditcard goes like this:
    Payment by credit/debit card
    Secure payment is available by credit or debit card. Your card details are sent in encrypted form to a special security server. Funds are debited directly from your card after you have registered your card details and received a booking number. The following cards may be used for direct payment over the Internet:
    credit or debit card
    VISA and Mastercard from Europe (except from Russia).
    American Express from Sweden.

    Now, a quick crash course from geography/history. Slovenia is part of the EU since 2004 (it was the first new member state to host the presidency of the Council of the European Union in 2008). The distance from Russia is around 2000 kilometers (cca 1200 miles). http://www.slovenia.info/?lng=2

    What my point is, is that all of the Slovenian 10C members who were unable to get tickets from Crowdsurge on Wednesday were by default unable to get tickets for Stockholm gig without notice. And while Paradajzar for example, was refreshing the Stockholm page and filling in card information several times, Berlin (perhaps the closest destination to our country) got sold out etc. I think this is not right.

    10C members should had have at least a theoretical chance of scoring tickets for the show they want to visit, don't you think?
    10C was maybe unaware of this but I believe that they could have checked that in the 27 hour period we were waiting for further instructions.

    Can this be made right?


    Hahahahahha, stereopty.........I could not say it better, so thanks......and its not abt bitching at all.....as u mentioned, at least we should have theoreticly the same chances:)

    As some famous ex Yugo politician said: You want us to race, but keep my legs and arms tightened;)
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    StereotypeStereotype Maribor, Slovenia Posts: 885
    I think you probably need to take this up with the ticket site that it involves. I don't see how this involves the 10C at all since it was the general sale.

    I partially agree. It was also a 10C sale through which 10C members will be able to obtain wristbands (a sale that was supposed to fix things from Crowdsurge's failure).
    The worst enemies of music? Money and Mathematics. Combined with music, they both do the exact opposite of what they're supposed to do. Money makes music cheap, mathematics makes it stupid and predictable.

    ____

    Zagreb 2006/ Munich 2007/ Venice 2007/ Berlin 2009 / Venice 2010 / 2 x Berlin 2012 / Stockholm 2012 / Milan 2014 / Trieste 2014 / Vienna 2014 / Florence (EV) 2019 / Padova 2018 / Prague 2018 / Imola 2022 / Budapest 2022 / Vienna 2022 / Prague 2022 

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    URthekeyURthekey Posts: 1,625
    I didn't realize they did not take US credit cards either because that message doenst appear until you are at checkout with tix in your cart unable to process the order.
    There is a number to call if you need assistance but when I called there was a 10 min wait time to speak w/a real person and the tickets timed out after 5.
    Europe is in a debt crisis but their companies don't want my (or your) $$$. Go figure.
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    sdsurfsdsurf San Diego, CA Posts: 69
    I do agree with this, in that 10C and Crowdsurge had tickets that could have been purchased on the 10C presale by pretty much everybody who was a 10C member, if things had gone smoothly. However, my taking those tickets and turning them over to the public onsale, they were immediately eliminating MANY peoples' eligibility to purchase those same tickets. Now, I am one who is upset because I am from the US and had the same experience of not being able to pay for tickets that WERE in my cart! Unfortunately, the ticket sellers statement pretty much guarantees that I am not going to be able to purchase over the internet - that SHOULD have been a big red flag to 10C and Crowdsurge to NOT hand over a bunch of tickets that could have otherwise been purchased by 10C members from the US. However, I can especially sympathize with other members of the EU whose cards got turned down even though their policy seems to say any MC or Visa from Europe should have been accepted!

    BTW - It is NOT uncommon in the US for Ticketmaster to delay public onsales due to extenuating circumstances. I believe it has happened before FOR OTHER PEARL JAM shows, for instance in the NYC area!

    I DO appreciate 10C's efforts when it comes to providing tickets for fans, but I really hope they see this as a real learning experience and can improve the situation in the future.

    In the meantime, I am yet another Yank with flight booked to Stockholm who is looking for even just a single ticket on the floor!
    12/31/91, 7/18/92, 7/19/92, 11/1/92, 6/24/95, 11/4/95, 10/25/00, 6/2/03, 6/5/03, 9/2/05, 5/24/06, 5/25/06, 7/7/06, 7/9/06, 10/21/06, 10/22/06, 6/18/07, 6/21/07, 6/26/07, 4/12/08(EV), 6/22/08, 9/30/09, 10/1/09, 10/7/09, 10/9/09, 5/18/10, 6/25/10, 7/5/11(EV), 7/6/11(EV) 11/3/11, 11/4/11, 11/6/11, 7/7/12, 7/9/12, 7/10/12, 7/19/13, 11/21/13, 11/23/13, 11/24/13, 8/5/16, 8/7/16, 9/9/17 (EV), 7/1/18, 7/3/18, 7/5/18, 8/10/18, 9/28/19 (EV), 9/25/21 (EV), 9/26/21, 10/1/21, 10/2/21, 2/25/22 (EV), 2/27/22 (EV), 5/3/22, 5/6/22, 5/12/22, 9/16/22, 10/1/22 (EV). 

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    StereotypeStereotype Maribor, Slovenia Posts: 885
    @SDsurf I also hope at least we will all learn something from this. Many things went wrong, but many also could have been handled better or at least with more appropriate and frequent communication.

    @URthekey: Yes, my fellow jammer phoned that assistance number, but tickets were always out of the cart before people from ticnet.se picked up the phone.

    Ahh well...
    The worst enemies of music? Money and Mathematics. Combined with music, they both do the exact opposite of what they're supposed to do. Money makes music cheap, mathematics makes it stupid and predictable.

    ____

    Zagreb 2006/ Munich 2007/ Venice 2007/ Berlin 2009 / Venice 2010 / 2 x Berlin 2012 / Stockholm 2012 / Milan 2014 / Trieste 2014 / Vienna 2014 / Florence (EV) 2019 / Padova 2018 / Prague 2018 / Imola 2022 / Budapest 2022 / Vienna 2022 / Prague 2022 

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    samosansamosan Posts: 31
    Hi guys!
    I am also from Slovenia and the same thing happened to me, as well. First I got screwed by 10C ticket presale disaster when I tried to buy tickets for Stockholm concert. I had tickets in my cart seven (!) times.
    I tried to buy only tickets for this concert, because I probably won't have time to go to others.
    On wednesday I tried to get tickets via general sale through ticnet.se and had floor tickets several times, but the payment with my MC and Visa couldn't go through. Wasted three hours at work, luckilly my boss was on a bussines trip. :D
    Maybe I'll just go to Stockholm and buy them in front of the arena from, how do you say, touts? But I'll have to bargain hard ;)
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