Canadian SDX DUTY/VAT overpayment issue

Santos L. Halper
Santos L. Halper Posts: 1,926
edited July 2011 in The Porch
Hi,
Long story short, you will be issued a refund check by DHL for overpayment of DUTY/VAT for your Vs and Vitalogy Super Deluxe Box Set.

This charge was NOT a broker fee or shipping COD.

We sent an electronic file to DHL Global Mail with the value of the SDX box set of $150.00 USD. Apparently, due to a software glitch, the value of the box set was set to $300.00....so the DUTY/VAT tax payment was approximately double what should have been paid...We've just been notified in the last 30 min, so we don't have all the details yet, but we wanted to let you know that this issue is being dealt with now.

DHL Global Mail has been great to work with, and their attention to this matter is greatly appreciated.

We are very sorry for this inconvenience, and hope you are enjoying your Vs and Vitalogy Super Deluxe Box Set. Any questions should be directed to <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e -->

Santos L. Halper
Post edited by Unknown User on
«13

Comments

  • benjs
    benjs Toronto, ON Posts: 9,389
    Thanks, Santos! As someone being charged $46.25, I was about ready to inquire regarding possible returns.
    '05 - TO, '06 - TO 1, '08 - NYC 1 & 2, '09 - TO, Chi 1 & 2, '10 - Buffalo, NYC 1 & 2, '11 - TO 1 & 2, Hamilton, '13 - Buffalo, Brooklyn 1 & 2, '15 - Global Citizen, '16 - TO 1 & 2, Chi 2

    EV
    Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
  • Parksy
    Parksy Posts: 1,852
    edited April 2011
    Thanks Santos!!!!

    I was REALLY starting to think something was seriously f'd up with people one town over paying half i did :)
    Post edited by Parksy on
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • Get_Right
    Get_Right Posts: 14,151
    I know a VP of International Trade at DHL if you have any problems.
  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    good new for Canadians..great work there Santos
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • jgardz
    jgardz Posts: 277
    Cheers Santos, much appreciated!
  • PhantomPainInMyBrain
    PhantomPainInMyBrain Posts: 127
    Thanks Santos! I didn't even have a chance to email you guys about that yet, and you've solved it!!
    Well done 10C - you guys are always looking out for us PJ addicts! :-)
    "Shoe the Shoeless!"
  • ______________
    ______________ Posts: 106
    Parksy wrote:
    paying double less than me :)

    It's called half.
  • Parksy
    Parksy Posts: 1,852
    Parksy wrote:
    Thanks Santos!!!!

    I was REALLY starting to think something was seriously f'd up with people one town over paying half as i did :)

    me fail english... that's unpossible!
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • Hugh Freaking Dillon
    Hugh Freaking Dillon Posts: 14,010
    awesome!
    Gimli 1993
    Fargo 2003
    Winnipeg 2005
    Winnipeg 2011
    St. Paul 2014
  • Fatal
    Fatal Posts: 821
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?
    Shows: Montreal 98, Barrie 98, Montreal 00, Montreal 03, Montreal 05, Ottawa 05, Toronto 06, Vancouver Night 1 08 (EV), Vancouver Night 2 08 (EV), MSG1 08, MSG2 08, Montreal Night 2 08 (EV), Toronto Night 1 08 (EV), Toronto 09, Hartford 11 (EV), Ottawa 11, Ottawa 16, Ottawa 22.


  • bone
    bone Posts: 499
    That makes more sense. Good job on catching this and clearing it up.
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • bone
    bone Posts: 499
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • Fatal
    Fatal Posts: 821
    bone wrote:
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.

    Ok so for Ontario at least it sounds like those of us who paid $26 and change paid the right amount...anyone who paid more should get the difference refunded.
    Shows: Montreal 98, Barrie 98, Montreal 00, Montreal 03, Montreal 05, Ottawa 05, Toronto 06, Vancouver Night 1 08 (EV), Vancouver Night 2 08 (EV), MSG1 08, MSG2 08, Montreal Night 2 08 (EV), Toronto Night 1 08 (EV), Toronto 09, Hartford 11 (EV), Ottawa 11, Ottawa 16, Ottawa 22.


  • bone
    bone Posts: 499
    Fatal wrote:
    bone wrote:
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.

    Ok so for Ontario at least it sounds like those of us who paid $26 and change paid the right amount...anyone who paid more should get the difference refunded.

    Of course, I might be wrong and everyone is being refunded, but this is the way it probably should be.
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • demetrios
    demetrios Posts: 97,733
    Paul David wrote:
    awesome!
  • coachchris
    coachchris Kelowna, British Columbia, Canada Posts: 749
    Thanks for taking care of this guys! Muchly appreciated ;)
    Adolescence in essence is all about trust.
    Leaving is for the answering machine.
  • JS51111
    JS51111 Posts: 33
    Got the email today. Great job guys.

    Peace
  • mikep
    mikep Posts: 290
    awesome 10c, just awesome. I got dinged for the 46 too and wrote it off sorta thing only to come here and get a little more context and so nicely surprised that 10C can do something about it. Thank you.
    96-11-Tor; 03-Mont; 05,13-London;05-Kitchnr, Hamltn; 06-Deroit;08-Mont(EV); 09-Albany(EV), Philly3&4; 10,13-Buff;10-NYC, Mt View; 11-(EV) Boston,Hart,Det,PJ20,Ott,Hamltn,Winnpg,Sask,Cal,Edmntn,Van; 12-Missoula; 13-Wrigley,Pitts,Port,Spok,Cal,Van,Sea.
  • Red Lukin
    Red Lukin Canada Posts: 2,994
    Fatal wrote:
    bone wrote:
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.

    Ok so for Ontario at least it sounds like those of us who paid $26 and change paid the right amount...anyone who paid more should get the difference refunded.

    Hard to say. I think I remember paying about $15 for the Ten boxed set, so it could very well be the $26 is double. I guess we'll see.
  • hinsey21
    hinsey21 Posts: 583
    As someone who got charged 46.00, something just didn't seem right about that.

    Thank you for taking the time to look into this, It really is appreciated

    Thanks!

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