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Canadian SDX DUTY/VAT overpayment issue

Santos L. HalperSantos L. Halper Posts: 1,885
edited July 2011 in The Porch
Hi,
Long story short, you will be issued a refund check by DHL for overpayment of DUTY/VAT for your Vs and Vitalogy Super Deluxe Box Set.

This charge was NOT a broker fee or shipping COD.

We sent an electronic file to DHL Global Mail with the value of the SDX box set of $150.00 USD. Apparently, due to a software glitch, the value of the box set was set to $300.00....so the DUTY/VAT tax payment was approximately double what should have been paid...We've just been notified in the last 30 min, so we don't have all the details yet, but we wanted to let you know that this issue is being dealt with now.

DHL Global Mail has been great to work with, and their attention to this matter is greatly appreciated.

We are very sorry for this inconvenience, and hope you are enjoying your Vs and Vitalogy Super Deluxe Box Set. Any questions should be directed to <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e -->

Santos L. Halper
Post edited by Unknown User on
«1

Comments

  • benjsbenjs Toronto, ON Posts: 9,294
    Thanks, Santos! As someone being charged $46.25, I was about ready to inquire regarding possible returns.
    '05 - TO, '06 - TO 1, '08 - NYC 1 & 2, '09 - TO, Chi 1 & 2, '10 - Buffalo, NYC 1 & 2, '11 - TO 1 & 2, Hamilton, '13 - Buffalo, Brooklyn 1 & 2, '15 - Global Citizen, '16 - TO 1 & 2, Chi 2

    EV
    Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
  • ParksyParksy Posts: 1,820
    edited April 2011
    Thanks Santos!!!!

    I was REALLY starting to think something was seriously f'd up with people one town over paying half i did :)
    Post edited by Parksy on
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • Get_RightGet_Right Posts: 13,803
    I know a VP of International Trade at DHL if you have any problems.
  • dimitrispearljamdimitrispearljam Posts: 139,721
    good new for Canadians..great work there Santos
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • jgardzjgardz Posts: 277
    Cheers Santos, much appreciated!
  • PhantomPainInMyBrainPhantomPainInMyBrain Posts: 127
    Thanks Santos! I didn't even have a chance to email you guys about that yet, and you've solved it!!
    Well done 10C - you guys are always looking out for us PJ addicts! :-)
    "Shoe the Shoeless!"
  • ____________________________ Posts: 106
    Parksy wrote:
    paying double less than me :)

    It's called half.
  • ParksyParksy Posts: 1,820
    Parksy wrote:
    Thanks Santos!!!!

    I was REALLY starting to think something was seriously f'd up with people one town over paying half as i did :)

    me fail english... that's unpossible!
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • Hugh Freaking DillonHugh Freaking Dillon Posts: 14,010
    awesome!
    Gimli 1993
    Fargo 2003
    Winnipeg 2005
    Winnipeg 2011
    St. Paul 2014
  • FatalFatal Posts: 821
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?
    Shows: Montreal 98, Barrie 98, Montreal 00, Montreal 03, Montreal 05, Ottawa 05, Toronto 06, Vancouver Night 1 08 (EV), Vancouver Night 2 08 (EV), MSG1 08, MSG2 08, Montreal Night 2 08 (EV), Toronto Night 1 08 (EV), Toronto 09, Hartford 11 (EV), Ottawa 11, Ottawa 16, Ottawa 22.


  • bonebone Posts: 499
    That makes more sense. Good job on catching this and clearing it up.
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • bonebone Posts: 499
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • FatalFatal Posts: 821
    bone wrote:
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.

    Ok so for Ontario at least it sounds like those of us who paid $26 and change paid the right amount...anyone who paid more should get the difference refunded.
    Shows: Montreal 98, Barrie 98, Montreal 00, Montreal 03, Montreal 05, Ottawa 05, Toronto 06, Vancouver Night 1 08 (EV), Vancouver Night 2 08 (EV), MSG1 08, MSG2 08, Montreal Night 2 08 (EV), Toronto Night 1 08 (EV), Toronto 09, Hartford 11 (EV), Ottawa 11, Ottawa 16, Ottawa 22.


  • bonebone Posts: 499
    Fatal wrote:
    bone wrote:
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.

    Ok so for Ontario at least it sounds like those of us who paid $26 and change paid the right amount...anyone who paid more should get the difference refunded.

    Of course, I might be wrong and everyone is being refunded, but this is the way it probably should be.
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • demetriosdemetrios Posts: 95,159
    Paul David wrote:
    awesome!
  • coachchriscoachchris Kelowna, British Columbia, Canada Posts: 749
    Thanks for taking care of this guys! Muchly appreciated ;)
    Adolescence in essence is all about trust.
    Leaving is for the answering machine.
  • JS51111JS51111 Posts: 33
    Got the email today. Great job guys.

    Peace
  • mikepmikep Posts: 290
    awesome 10c, just awesome. I got dinged for the 46 too and wrote it off sorta thing only to come here and get a little more context and so nicely surprised that 10C can do something about it. Thank you.
    96-11-Tor; 03-Mont; 05,13-London;05-Kitchnr, Hamltn; 06-Deroit;08-Mont(EV); 09-Albany(EV), Philly3&4; 10,13-Buff;10-NYC, Mt View; 11-(EV) Boston,Hart,Det,PJ20,Ott,Hamltn,Winnpg,Sask,Cal,Edmntn,Van; 12-Missoula; 13-Wrigley,Pitts,Port,Spok,Cal,Van,Sea.
  • Red LukinRed Lukin Canada Posts: 2,994
    Fatal wrote:
    bone wrote:
    Fatal wrote:
    Thanks Santos/10C...your attention to this issue is greatly appreciated.

    Do we know if this is only applicable to the people that paid $46 in charges?

    Basically, we should have paid $7.50 + whatever tax we should have paid in our local province for an approximately $145CDN purchase. This is what it should have been if you paid more, you should get this refund, otherwise, I doubt it.

    Ok so for Ontario at least it sounds like those of us who paid $26 and change paid the right amount...anyone who paid more should get the difference refunded.

    Hard to say. I think I remember paying about $15 for the Ten boxed set, so it could very well be the $26 is double. I guess we'll see.
  • hinsey21hinsey21 Posts: 583
    As someone who got charged 46.00, something just didn't seem right about that.

    Thank you for taking the time to look into this, It really is appreciated

    Thanks!
  • pjfan31pjfan31 Posts: 7,335
    Is this the same issue or orders being sent to Australia? $70 something... not to mention being charged $169 AUD even when our dollar is buying $1.05 US.... Just doesn't make sense to me...
    Sydney 11/02/2003
    Sydney 14/02/2003
    Sydney 07/11/2006
    Sydney 18/11/2006
    Sydney 22/11/2009
    EV Sydney 18/03/2011
    EV Sydney 19/03/2011
    EV Sydney 20/03/2011
    Melbourne 24/01/2014
    Sydney 26/01/2014
    EV Sydney 13/02/2014
  • TBibbyTBibby Posts: 393
    dimitrispearljam wrote:
    good new for Canadians..great work there Santos
  • ACCBootlegGoddessACCBootlegGoddess Posts: 4,309
    Got the e-mail just before going in to see Chris Cornell tonight (amazing show btw).

    Thank you so much to the tenclub/Santos for looking into and getting to the bottom of this so quickly for me/us (I e-mailed them yesterday) You guys are THE BEST!
    As other people pointed out, we all expect there to be some kinda fee, but when the lady at the post office told me $46 I was like :o:o:o WTF! lol Relieved to see that both DHL and 10C are doing right by us :) (not that I had any doubts to begin with).

    Gonna go pick up my box set tomorrow. (I left it at the post office so I could speak with 10C first before paying that fee). Can't wait to check it out!
    "Rock and roll is something that can't be quantified, sometimes it's not even something you hear, but FEEL!" - Bob Lefsetz
  • demetriosdemetrios Posts: 95,159
    Box set arrived @ my doors step just minutes ago!!!! :D

    Had to pay $26.75. Now how does this work again? We will get a cheque in the mail from DHL/10club for the whole amount?
  • Red LukinRed Lukin Canada Posts: 2,994
    demetrios wrote:
    Box set arrived @ my doors step just minutes ago!!!! :D

    Had to pay $26.75. Now how does this work again? We will get a cheque in the mail from DHL/10club for the whole amount?

    I did the calc. it looks like those who paid $26.75 paid the correct amount, but those that paid $46 did not. I believe we're requited to pay 13% plus a $7.25 duty fee.

    But I might be wrong.
  • demetriosdemetrios Posts: 95,159
    Red Lukin wrote:
    demetrios wrote:
    Box set arrived @ my doors step just minutes ago!!!! :D

    Had to pay $26.75. Now how does this work again? We will get a cheque in the mail from DHL/10club for the whole amount?

    I did the calc. it looks like those who paid $26.75 paid the correct amount, but those that paid $46 did not. I believe we're requited to pay 13% plus a $7.25 duty fee.

    But I might be wrong.

    Gotcha. Can't complain for that amount. But 46 bucks? Mama mia!!!
  • Marty2544Marty2544 Burlington, ON, Canada Posts: 8
    I paid the $26.75...I won't lose sleep over not getting a refund cheque, but I gotta admit, it's still pretty shitty to have to pay that on top of the $37.50 shipping fee..oh wells!
  • Cassandra-GeminniCassandra-Geminni Posts: 119
    I got mine on Tuesday and I didn't end up paying any charge at all when I picked it up. I was expecting to have to pay something after reading this thread.
    Shows Attended:
    10/05/00 Toronto, 09/13/05 Hamilton, 09/19/05 Toronto,
    05/09/06 Toronto, 05/10/06 Toronto, 08/12/08 Toronto EV,
    08/13/08 Toronto EV, 08/21/09 Toronto, 05/10/10 Buffalo
  • ParksyParksy Posts: 1,820
    Any estimated idea of when they will be dispersing these cheques???

    Cheers
    Toronto 2000
    Buffalo, Phoenix, Toronto 2003
    Boston I&II 2004
    Kitchener, Hamilton, London, Montreal, Ottawa, Toronto 2005
    Toronto I&II, Las Vegas 2006
    Chicago Lollapalooza 2007
    Toronto, Seattle I&II, Vancouver, Philly I,II,III,IV 2009
    Cleveland, Buffalo 2010
    Toronto I&II 2011
    Buffalo 2013
    Toronto I&II 2016
    10C: 220xxx
  • ryanclark21ryanclark21 Posts: 1
    Has anyone in Canada received their cheques yet?
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