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billing email from TenClub

THEBIBLEISTENTHEBIBLEISTEN Posts: 1,668
in The Porch
has anyone gotten an email from ten club stating that your order was rejected and that they are trying to confirm your billing address? I have gotten 3 but they dont reference and order or anything

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    symptomsfadesymptomsfade Posts: 237
    Yes
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    pjl44pjl44 Posts: 8,050
    Yeah, I just got one
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    HollisBrownHollisBrown Posts: 4,312
    Got two just now.
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    cd21millercd21miller Columbia, MO Posts: 302
    yes. all on the bundle orders.
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    symptomsfadesymptomsfade Posts: 237
    Is this cd or tix?  I can’t get a reply.  I’m sure they are swamped
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    cd21millercd21miller Columbia, MO Posts: 302
    mine were for the cd/vinyl
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    pjl44pjl44 Posts: 8,050
    Either something funky with their payment processing or this spring tour and record release has finally collectively destroyed our credit
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    THEBIBLEISTENTHEBIBLEISTEN Posts: 1,668
    ok, ive gotten 3 emails from them with no responses. I thought it might be an issue on their end. 
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    GS100245GS100245 Posts: 1
    I received this as well on my vinyl bundle order. However, there is no reason for my shipping/billing addresses to differ. Strange. When I logged in to my account, Google Chrome said my password had been exposed for this site and to change it. Not sure if that's a coincidence or not but it all seems very odd.
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    2-feign-reluctance2-feign-reluctance TigerTown, USA Posts: 23,141
    edited January 2020
    I have a charge on my bank account for the bundle, and says "clearing" on my order status. Also received an e-mail about a billing issue.
    www.cluthelee.com
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    nycmalenycmale Posts: 199
    2-feign-reluctance said:
    I have a charge on my bank account for the bundle, and says "clearing" on my order status.
    Got the email as well and have this same situation as you
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    prljmr316prljmr316 Denver, CO Posts: 162
    Add me to this growing list, freaking out I won't get tix or the album now, what the hell is going on? My addresses match up!
    John Strohmeyer
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    THEBIBLEISTENTHEBIBLEISTEN Posts: 1,668
    Serenity now!!!
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    DeLukinDeLukin Posts: 2,733
    I also got one. I wouldn't panic, though, it appeared that 10C is on top of things.
    I smile, but who am I kidding...
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    mca47mca47 Posts: 13,250
    Just got that email.  I'm assuming it's the album pre-order because when I go under "orders" it has a purchase of $54 (or so) that is "Clearing".
    Turns out my "Primary Address" and my "Billing Address" in my account were different.  My billing address was an old address.

    If you get this email, check your addresses in your account and make sure they are the same and they match the address associated with your credit card.
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    Gern BlanstenGern Blansten Your Mom's Posts: 17,946
    My addresses were fine and still got the reject
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    lexicondevillexicondevil Bay Area Posts: 1,880
    I am having this same problem. I thought it was for the tickets and started freaking out. So, this is for the bundle? All my addresses are up to date and they used the same card to recently charge me for my Vault and no problems, so WTF?
    1991- Hollywood Palladium, California with Temple of the Dog, Soundgarden, and Alice in Chains -RIP Magazine Show Oct. 6th
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    mca47mca47 Posts: 13,250
    lexicondevil said:
    I am having this same problem. I thought it was for the tickets and started freaking out. So, this is for the bundle? All my addresses are up to date and they used the same card to recently charge me for my Vault and no problems, so WTF?
    I believe it's for the bundle.  I think the 10c has control over the processing, payments and shipping of the bundle.  I believe Ticketmaster controls the payments for the tickets.

    An aside.  I had a payment rejected from an online retailer recently because the address was slightly off.
    Instead of "East Whatever Road" I entered it as "E. Whatever Road".  I guess that was enough to get it rejected.
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    symptomsfadesymptomsfade Posts: 237
    I looked in my account for my addresses and I had my city in lower cases.  Changed it.  Then noticed that the website has my billing and shipping addresses in a different format.  Hope that’s al it is and they can correct it.  I’m starting to calm knowing it seems to be the CD not my tix.  Can always get the CD another day
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    2-feign-reluctance2-feign-reluctance TigerTown, USA Posts: 23,141
    We overwhelmed them with our money.

    make it rain money GIF

    www.cluthelee.com
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    JojoRiceJojoRice Kennesaw, GA Posts: 3,907
    Yes got an email too
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    gvntofly1021gvntofly1021 Posts: 16
    ok, i was wondering if i'd end up seeing a thread like this....

    it felt strange to me because i had just ordered a slipmat sunday that was successful and has shipped already, and all of the info, including the credit card, were exactly the same...

    sounds like a minor issue that i'm sure they'll sort out. glad to see i'm not alone 
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    pjpitt89pjpitt89 Posts: 1,818
    edited January 2020
    Got one too. Order says "CLEARING" on account page?
    Post edited by pjpitt89 on
    9/1/00, 4/28/03, 7/5/03, 7/6/03, 7/12/03, 10/1/04, 9/28/05, 5/27/06, 5/28/06, 6/1/06, 6/27/08, 6/30/08, 8/7/08 (EV), 6/12/09 (EV), 10/27/09, 10/28/09,10/30/09, 10/31/09, 5/21/10, 6/15/11 (EV), 9/2/12, 7/19/13, 10/21/13, 10/22/13, 10/27/13, 4/28/16, 4/29/16, 8/7/16, 11/4/16 (TOTD), 8/18/18, 8/20/18, 9/24/21 (EV&Earthlings), 9/26/21, 9/11/2022, 9/14/2022
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    PB11041PB11041 Earth Posts: 2,764
    The Main Dog just posted on Facebook that there is no reason for concern, they were overwhelmed with orders yesterday and they are fixing some processing errors.  They is on it.  Let them fix.
    His eminence has yet to show. 
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