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My mobile tickets disappeared for Seattle and Missoula!

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    jeffbrjeffbr Seattle Posts: 7,177
    Gern Blansten said:
    jeffbr said:
    MN148835 said:
    The lack of any acknowledgement or communication through any of the various mediums available to them is not inspiring confidence at this point.
    That's 10c's MO. Create a SNAFU and silently sit back and watch the posts come in. They don't bother with communication, because it would create too much clarity and calm. Why spend 30 seconds with an update, when you can have hours and hours of entertainment watching members freak out and get pissed? 10c are masters of this game. Nobody does poor customer support like 10c. Enjoy the ride.
    Step back from the ledge Sir
    Haha, no ledge for me. I enjoy watching 10c's masterclass on customer support and communications. Being in the customer service industry myself, it is always entertaining to watch how not to do something. There are lessons to be learned!
    "I'll use the magic word - let's just shut the fuck up, please." EV, 04/13/08
  • Options
    Dug1200Dug1200 Chicago Posts: 188
    jamofpearls said:
    Well, I can log back in.  Still no tix.
    refresh.  mine just showed up
  • Options
    RP112579RP112579 Tinley Park, IL Posts: 3,359
    jeffbr said:
    RP112579 said:
    jeffbr said:
    MN148835 said:
    The lack of any acknowledgement or communication through any of the various mediums available to them is not inspiring confidence at this point.
    That's 10c's MO. Create a SNAFU and silently sit back and watch the posts come in. They don't bother with communication, because it would create too much clarity and calm. Why spend 30 seconds with an update, when you can have hours and hours of entertainment watching members freak out and get pissed? 10c are masters of this game. Nobody does poor customer support like 10c. Enjoy the ride.
    Not everyone needs their hand held.
    So you've figured out how to get around this issue? Why don't you share your analysis of the actual cause and the estimated time of a fix?
    You're filling your diaper about communication, not about the cause of the issue. I don't need a detailed explanation about whatever is causing the issue.
    6/29/98 Chicago-United Center
    6/18/03 Chicago-United Center
    5/17/06 Chicago-United Center
    7/19/13 Chicago-Wrigley Field
    10/11/13 Pittsburgh-Consol Energy Center
    10/17/14 Moline-IWireless Center (No Code)
    10/20/14 Milwaukee-Bradley center (Yield)
    4/26/16 Lexington-Rupp Arena
    8/20/16 Chicago-Wrigley Field
    8/22/16 Chicago-Wrigley Field
    8/18/18 Chicago-Wrigley Field
    8/20/18 Chicago-Wrigley Field
    9/5/23 Chicago-United Center
    9/7/23 Chicago-United Center
  • Options
    rummyrummy British Columbia, Canada Posts: 4,353
    jamofpearls said:
    Well, I can log back in.  Still no tix.
    I guess it's a good sign that things went from bad to worse then back to bad...
  • Options
    dshimpdshimp Seattle Posts: 11
    Tickets are back up.
  • Options
    Gern BlanstenGern Blansten Your Mom's Posts: 17,969
    Everyone done pooping their pants?
    Remember the Thomas Nine !! (10/02/2018)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Chicago; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
  • Options
    intodeepintodeep Posts: 7,228
    given2fly23 said:
    jamofpearls said:
    given2fly23 said:
    jamofpearls said:
    varty yo said:
    google pay has built in wallet i guess.... be nice to see how it works
    Google Wallet used to be really awesome, as you could request a debit card, that only had as much money as you wanted to put on it.  Meaning it was great for travel.  Too bad it was only around for like a year.
    So which app am I looking for now?  It looks like Google Wallet is no more, right?
    You know what...I think they moved it all over to google pay.  There's a "passes" section in the app, I'm guessing the Tickets will be able to g there.
    Yeah, I installed Google Pay just now and see the Passes section.  Will try to download once the ticket site is back up.
    Hmm i downloaded google pay and i don't see the passes section...
    When i click on the three lines in the top left the options are:
    send or request money
    payment methods
    reminders
    settings
    send feedback
    help & support

    I wonder if i have the wrong app...
    Charlotte 00
    Charlotte 03
    Asheville 04
    Atlanta 12
    Greenville 16, Columbia 16
    Seattle 18 
    Nashville 22
  • Options
    PSUS2HPSUS2H USA Posts: 2,049
    This is a ticketmaster show, not some small mom and pop operation.  It'll all be fine.
    Pittsburgh, PA September 28, 2005 || Washington, DC June 22, 2008 || Barstow, VA May 13, 2010 || Seattle, WA  August 10, 2018 || Dana Point, CA September 29, 2018 (EV) || Dana Point, CA September 28, 2019 (EV) || Dana Point, CA September 25, 2021 (EV) || Dana Point, CA October 1, 2021 || Dana Point, CA October 2, 2021 
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    ryangingerryanginger Toronto Posts: 77
    Fixed here too. Had to refresh again
    Vancouver 2005, 2009, 2011, 2013
    Ottawa, Toronto 1 & 2 2016
    Seattle 1 & 2 2018
  • Options
    jamofpearlsjamofpearls Florence, AL Posts: 347
    Dug1200 said:
    jamofpearls said:
    Well, I can log back in.  Still no tix.
    refresh.  mine just showed up
    And there they are!
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville
    Ed Solo: 17-Louisville
  • Options
    Jason7192Jason7192 Southern Indiana Posts: 311
    Dug1200 said:
    jamofpearls said:
    Well, I can log back in.  Still no tix.
    refresh.  mine just showed up
    I can now log in & see my tickets within Ticketmaster, but there's still no option to save to Google Pay yet.
  • Options
    renelesurrenelesur Dallas, TX Posts: 83
    I just logged in and my tickets where there.  They weren't there earlier.  I successfully transferred them to Apple wallet.  Crisis averted! 

    11/15/2013 - Dallas, TX; 11/16/2013 - Oklahoma City, OK;

    8/10/2018 - Safeco Field, Seattle, WA; 8/18 & 20/2018 - Wrigley Field, Chicago, IL; 9/2 & 4/2018 - Fenway Park, Boston, MA

    7/8 & 9/2022 - Hyde Park, London, EN,   UPCOMING: Nashville, St. Louis, OKC

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    given2fly23given2fly23 Evanston, IL Posts: 5,881
    Yeah, I'm not seeing a "download" option to get them to Google Pay. 
    Found: Soundgarden Hyde Park DVD (Thank you for the gift!)
    Posters for Sale: http://community.pearljam.com/discussion/117469/posters-for-sale
    T-Shirts for Sale: http://community.pearljam.com/discussion/149289/pj-t-shirt-trade-or-sale
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    PoncierPoncier Posts: 16,225
    dankind said:
    Fucking Russian hackers! :mrgreen:
    Sabotage!
    This weekend we rock Portland
  • Options
    mhamha Posts: 3
    Jason7192 said:
    Dug1200 said:
    jamofpearls said:
    Well, I can log back in.  Still no tix.
    refresh.  mine just showed up
    I can now log in & see my tickets within Ticketmaster, but there's still no option to save to Google Pay yet.
    Same here

  • Options
    intodeepintodeep Posts: 7,228
    Same i have my tickets (took a screen shot) but no option to download. Perhaps later today they will fix that .... 
    Charlotte 00
    Charlotte 03
    Asheville 04
    Atlanta 12
    Greenville 16, Columbia 16
    Seattle 18 
    Nashville 22
  • Options
    jamofpearlsjamofpearls Florence, AL Posts: 347
    Everyone, do yourselves a favor and SCREEN SHOT THEM SHITS!
    98-Birmingham, 00-Nashville, 03-Nashville, 12-Atlanta, 14-Memphis, 16-New Orleans, 18-Amsterdam, Night 1 & 2, 18-Seattle Night 2, 21-New Jersey, 22-Imola, 22-Nashville, 22-Louisville
    Ed Solo: 17-Louisville
  • Options
    RP112579RP112579 Tinley Park, IL Posts: 3,359
    Estimated fix time: 10 minutes ago.
    6/29/98 Chicago-United Center
    6/18/03 Chicago-United Center
    5/17/06 Chicago-United Center
    7/19/13 Chicago-Wrigley Field
    10/11/13 Pittsburgh-Consol Energy Center
    10/17/14 Moline-IWireless Center (No Code)
    10/20/14 Milwaukee-Bradley center (Yield)
    4/26/16 Lexington-Rupp Arena
    8/20/16 Chicago-Wrigley Field
    8/22/16 Chicago-Wrigley Field
    8/18/18 Chicago-Wrigley Field
    8/20/18 Chicago-Wrigley Field
    9/5/23 Chicago-United Center
    9/7/23 Chicago-United Center
  • Options
    tbergstbergs Posts: 9,242
    Gern Blansten said:
    Everyone done pooping their pants?
    Haha!
    It's a hopeless situation...
  • Options
    MN148835MN148835 Posts: 10
    mha said:
    Jason7192 said:
    Dug1200 said:
    jamofpearls said:
    Well, I can log back in.  Still no tix.
    refresh.  mine just showed up
    I can now log in & see my tickets within Ticketmaster, but there's still no option to save to Google Pay yet.
    Same here

    Me too.
  • Options
    Gern BlanstenGern Blansten Your Mom's Posts: 17,969
    Yeah I logged in using my android and don't see that option either.  But it isn't necessary right?  Just recommended?
    Remember the Thomas Nine !! (10/02/2018)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Chicago; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana
  • Options
    RP112579RP112579 Tinley Park, IL Posts: 3,359
    Gern Blansten said:
    Yeah I logged in using my android and don't see that option either.  But it isn't necessary right?  Just recommended?
    Not necessary
    6/29/98 Chicago-United Center
    6/18/03 Chicago-United Center
    5/17/06 Chicago-United Center
    7/19/13 Chicago-Wrigley Field
    10/11/13 Pittsburgh-Consol Energy Center
    10/17/14 Moline-IWireless Center (No Code)
    10/20/14 Milwaukee-Bradley center (Yield)
    4/26/16 Lexington-Rupp Arena
    8/20/16 Chicago-Wrigley Field
    8/22/16 Chicago-Wrigley Field
    8/18/18 Chicago-Wrigley Field
    8/20/18 Chicago-Wrigley Field
    9/5/23 Chicago-United Center
    9/7/23 Chicago-United Center
  • Options
    tbergstbergs Posts: 9,242
    jeffbr said:
    Gern Blansten said:
    jeffbr said:
    MN148835 said:
    The lack of any acknowledgement or communication through any of the various mediums available to them is not inspiring confidence at this point.
    That's 10c's MO. Create a SNAFU and silently sit back and watch the posts come in. They don't bother with communication, because it would create too much clarity and calm. Why spend 30 seconds with an update, when you can have hours and hours of entertainment watching members freak out and get pissed? 10c are masters of this game. Nobody does poor customer support like 10c. Enjoy the ride.
    Step back from the ledge Sir
    Haha, no ledge for me. I enjoy watching 10c's masterclass on customer support and communications. Being in the customer service industry myself, it is always entertaining to watch how not to do something. There are lessons to be learned!
    What I often find ridiculous is that people will come on here to start an entire thread where everyone freaks out and then starts bitching about lack of communication when most have failed to contact the source to clarify what is going on and if anyone is aware of the problem that can actually do something about it. I know 10c can be slow or completely lack in the communication dept., but someone starting a thread while also not reaching out isn't doing any better of a job.

    I still can't wait for the 2017 single to be released ;)
    It's a hopeless situation...
  • Options
    MN148835MN148835 Posts: 10
    Gern Blansten said:
    Yeah I logged in using my android and don't see that option either.  But it isn't necessary right?  Just recommended?
    Sure, what could go wrong if you're trying to log in to Ticketmaster standing at the ticket gate? Nothing to lose, right? I mean, their site is always up and running. No history of issues.
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    nadahombrenadahombre Brooklyn Posts: 456
    Anyone remember the "sabotage" ticket fiasco if 2012?
  • Options
    RP112579RP112579 Tinley Park, IL Posts: 3,359
    MN148835 said:
    Gern Blansten said:
    Yeah I logged in using my android and don't see that option either.  But it isn't necessary right?  Just recommended?
    Sure, what could go wrong if you're trying to log in to Ticketmaster standing at the ticket gate? Nothing to lose, right? I mean, their site is always up and running. No history of issues.
    Maybe pull up the tickets before you walk up to the gate. It's not that hard
    6/29/98 Chicago-United Center
    6/18/03 Chicago-United Center
    5/17/06 Chicago-United Center
    7/19/13 Chicago-Wrigley Field
    10/11/13 Pittsburgh-Consol Energy Center
    10/17/14 Moline-IWireless Center (No Code)
    10/20/14 Milwaukee-Bradley center (Yield)
    4/26/16 Lexington-Rupp Arena
    8/20/16 Chicago-Wrigley Field
    8/22/16 Chicago-Wrigley Field
    8/18/18 Chicago-Wrigley Field
    8/20/18 Chicago-Wrigley Field
    9/5/23 Chicago-United Center
    9/7/23 Chicago-United Center
  • Options
    MN148835MN148835 Posts: 10
    tbergs said:
    jeffbr said:
    Gern Blansten said:
    jeffbr said:
    MN148835 said:
    The lack of any acknowledgement or communication through any of the various mediums available to them is not inspiring confidence at this point.
    That's 10c's MO. Create a SNAFU and silently sit back and watch the posts come in. They don't bother with communication, because it would create too much clarity and calm. Why spend 30 seconds with an update, when you can have hours and hours of entertainment watching members freak out and get pissed? 10c are masters of this game. Nobody does poor customer support like 10c. Enjoy the ride.
    Step back from the ledge Sir
    Haha, no ledge for me. I enjoy watching 10c's masterclass on customer support and communications. Being in the customer service industry myself, it is always entertaining to watch how not to do something. There are lessons to be learned!
    What I often find ridiculous is that people will come on here to start an entire thread where everyone freaks out and then starts bitching about lack of communication when most have failed to contact the source to clarify what is going on and if anyone is aware of the problem that can actually do something about it. I know 10c can be slow or completely lack in the communication dept., but someone starting a thread while also not reaching out isn't doing any better of a job.

    I still can't wait for the 2017 single to be released ;)
    I started the thread. After emailing them. Tweeting at them. And calling them. Still no response.
  • Options
    RP112579RP112579 Tinley Park, IL Posts: 3,359
    MN148835 said:
    Gern Blansten said:
    Yeah I logged in using my android and don't see that option either.  But it isn't necessary right?  Just recommended?
    Sure, what could go wrong if you're trying to log in to Ticketmaster standing at the ticket gate? Nothing to lose, right? I mean, their site is always up and running. No history of issues.
    And, an app has never had issues before, right?
    6/29/98 Chicago-United Center
    6/18/03 Chicago-United Center
    5/17/06 Chicago-United Center
    7/19/13 Chicago-Wrigley Field
    10/11/13 Pittsburgh-Consol Energy Center
    10/17/14 Moline-IWireless Center (No Code)
    10/20/14 Milwaukee-Bradley center (Yield)
    4/26/16 Lexington-Rupp Arena
    8/20/16 Chicago-Wrigley Field
    8/22/16 Chicago-Wrigley Field
    8/18/18 Chicago-Wrigley Field
    8/20/18 Chicago-Wrigley Field
    9/5/23 Chicago-United Center
    9/7/23 Chicago-United Center
  • Options
    MN148835MN148835 Posts: 10
    RP112579 said:
    MN148835 said:
    Gern Blansten said:
    Yeah I logged in using my android and don't see that option either.  But it isn't necessary right?  Just recommended?
    Sure, what could go wrong if you're trying to log in to Ticketmaster standing at the ticket gate? Nothing to lose, right? I mean, their site is always up and running. No history of issues.
    And, an app has never had issues before, right?
    If you download them, at least they're on your phone and you're not relying on a site being down or no access to a signal, etc.
  • Options
    my2handsmy2hands Posts: 17,117
    evenflowman said:
    The band was more worried about 7 days of Merch then getting these tickets ready the day before the shows. 
    Ouch
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