I am not happy with Fretboard's customer service. I ordered 2 magazines (2 separate orders a few day's apart .. (One was ordered Jan 2nd, the other Jan 12th). One was received on Feb 9th. Still no word back on the 2nd one. One email sent inquiring about the order, no reply / answer. Another email sent few day's later, still no word back from them. D'oh! :(
Did you submit a question on line or reply to your order confirmation? I submitted a question online, no word. I replied to my order confirmation via email and got an instantaneous response from someone who was very apologetic.
I'll let you know if they actually resolved my problem
They resolved my problem. They sent me a replacement. It took a while to get a reply back from them. All is good now.
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They resolved my problem. They sent me a replacement. It took a while to get a reply back from them. All is good now.