Dear 10c

Gern Blansten · August 2018

baseborn said:

Anyone got any experience/had success emailing 10c? I emailed a week ago about an issue I’ve had with an order and got no reply. Even sent a couple of chase up emails which have also been ignored. What’s the best way to escalate it?

There have been a few concerts going on....I would guess you'll hear something soon

stickman · August 2018

Ledbetterman10 said:
That's a bummer too. My Metallica tickets came in the mail the other day and it was so refreshing to just open an envelope and have my two tickets physically in my hand. I'm all for technical advances. I'm not the type that turns on Netflix and laments that Blockbuster doesn't exist anymore. But there are some exceptions, and this is one.

Good points made here, but I have forgotten/ misplaced tickets, but to date (cross my fingers ) I have not forgotten/ misplaced my phone. It I do like the Netflix and Blockbuster reference. I have always thought it was a lack of foresight on the part of the Blockbuster Board for not seeing this coming !

BF89905 · August 2018

helplessdancer said:

Vedd Hedd said:

I will never wait more than 20 minutes for merch. And 20 is pushing it. I will buy it on the website after the fact, I would buy it before the show, too. But there is just no way I wait more than 20 minutes to buy a shirt. some people waiting 4 hours? I cant even imagine it

i read recently the real thrill for people who wait in merch line for 4 hours is they get to have a bunch of new friends all over the world as they connect with those in line with them..
same with the person who camps out 2 days for a rail GA spot all he/she says i got a whole bunch new friends LMAO and that the time spent was worth it because of that.
that is some funny shit right there

pledgeagrievance said:

I want to start a poll of what’s crazier: the price of a setlist shirt selling on eBay (I had to look to see what all the fuss was about: currently at $186) or waiting in line for hours to buy a shirt. Enjoy the cities you’re in guys. Forget the merch!

I feel these people are trying to put a positive spin on a pride-swallowing and irritating situation

PJ_Soul · August 2018

I have never personally bought a single piece of merch at any concert I have ever been to. Avoiding the merch stands altogether is a pretty peaceful way to go IMO. A merch frenzy just doesn't really seem to jive with the music experience IMO. But that's just me.

vest71 · August 2018

KC138045 said:

vest71 said:

the solution is pretty simple, i talked to a lot of people in merch line througout Europe on this tour, and we could all agree on one thing the merch sale in front of arenas is an embarresment and they sould be ashamed who ever runs this line of buisness.
And now for the easy solution.... when you "win" the shows and get the confirmation email yhere should be a small box you could check out (like the ones you get if you want to buy dutyfree in the airport when you book your flight )
an example: you won 6 Europe shows and you get the oppertunity to order the posters or setlist shirt so you check it and the posters would be sent to your home address ( no need for carrying around postertubes etc. ) and you will not have to stand in line 4-5 hours before shows ( and still miss out ).
Of course ther will be merch stands at the shows ( people with non 10c tix should have the chance as well ) + stickers/ buttons /pins or posters if you want to see them before buying.
And they ( merch people ) hopefully know well in advance how many posters they will make for each show ( normally just 1 ) and the should know if there will be some show specific merch like the setlist t-shirt.
this solution doesn't requrire a lot of work from 10C, quiet frankly i thing 10c could save a lot in the long run by not producing more than they need.

I get what your saying and it would be fantastic if this was how it was but I don't think 10c alone could handle this. They are a small operation and you're talking a ton of orders. Lets say 10c got 10,000 tickets for each of the home and away shows and everyone of those 10,000 ordered the poster and setlist shirt. That's 70,000 orders to fill. There is no way their operation is big enough to handle that or even half that amount.

So it is ok to treat the fans bad just because you are a "smal" organizasion that makes millions of dollars every year, it is ok to take our money and don't provide a good service ?
I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

KC138045 · August 2018

vest71 said:

KC138045 said:

vest71 said:

the solution is pretty simple, i talked to a lot of people in merch line througout Europe on this tour, and we could all agree on one thing the merch sale in front of arenas is an embarresment and they sould be ashamed who ever runs this line of buisness.
And now for the easy solution.... when you "win" the shows and get the confirmation email yhere should be a small box you could check out (like the ones you get if you want to buy dutyfree in the airport when you book your flight )
an example: you won 6 Europe shows and you get the oppertunity to order the posters or setlist shirt so you check it and the posters would be sent to your home address ( no need for carrying around postertubes etc. ) and you will not have to stand in line 4-5 hours before shows ( and still miss out ).
Of course ther will be merch stands at the shows ( people with non 10c tix should have the chance as well ) + stickers/ buttons /pins or posters if you want to see them before buying.
And they ( merch people ) hopefully know well in advance how many posters they will make for each show ( normally just 1 ) and the should know if there will be some show specific merch like the setlist t-shirt.
this solution doesn't requrire a lot of work from 10C, quiet frankly i thing 10c could save a lot in the long run by not producing more than they need.

I get what your saying and it would be fantastic if this was how it was but I don't think 10c alone could handle this. They are a small operation and you're talking a ton of orders. Lets say 10c got 10,000 tickets for each of the home and away shows and everyone of those 10,000 ordered the poster and setlist shirt. That's 70,000 orders to fill. There is no way their operation is big enough to handle that or even half that amount.

So it is ok to treat the fans bad just because you are a "smal" organizasion that makes millions of dollars every year, it is ok to take our money and don't provide a good service ?
I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

How are they treating us bad? They set up the huge merch tents and open them for multiple days to try and give as many people as possible the chance to buy what they want. Then on top of that they also have stands inside the venue giving everyone another chance and after the shows are long over they put whats left for sale in the shop including the posters.

Yes the lines are crazy and the flippers are out of control but this band brings people together from all over the world and their concerts have become huge events. There could definitely be a better way to handle the merch sales but to say they treat us bad and don't provide a good service is taking it too far. They're just a freaking fan club for cripes sake.

PJWGIII · August 2018

KC138045 said:
How are they treating us bad? They set up the huge merch tents and open them for multiple days to try and give as many people as possible the chance to buy what they want. Then on top of that they also have stands inside the venue giving everyone another chance and after the shows are long over they put whats left for sale in the shop including the posters.

Yes the lines are crazy and the flippers are out of control but this band brings people together from all over the world and their concerts have become huge events. There could definitely be a better way to handle the merch sales but to say they treat us bad and don't provide a good service is taking it too far. They're just a freaking fan club for cripes sake.

+1. Could be better, but don't say that they treat you badly, because this is one of the best run bands as a business out there. Things could be WAYYY worse.

Vedd Hedd · August 2018

helplessdancer said:

Vedd Hedd said:

I will never wait more than 20 minutes for merch. And 20 is pushing it. I will buy it on the website after the fact, I would buy it before the show, too. But there is just no way I wait more than 20 minutes to buy a shirt. some people waiting 4 hours? I cant even imagine it

i read recently the real thrill for people who wait in merch line for 4 hours is they get to have a bunch of new friends all over the world as they connect with those in line with them..
same with the person who camps out 2 days for a rail GA spot all he/she says i got a whole bunch new friends LMAO and that the time spent was worth it because of that.
that is some funny shit right there

Well, there is SOME merit to that. I have been in GA lines before, and yes, I made friends there. Great experiences. But in the end, the goal was the band, not the shirts.

To your point, I have made more friends going to bars, meet-ups, at the show, etc than in a merch line. That said....i never spent 4 hours in a merch line before.

Big Bank Hank · August 2018

helplessdancer said:

Vedd Hedd said:

I will never wait more than 20 minutes for merch. And 20 is pushing it. I will buy it on the website after the fact, I would buy it before the show, too. But there is just no way I wait more than 20 minutes to buy a shirt. some people waiting 4 hours? I cant even imagine it

i read recently the real thrill for people who wait in merch line for 4 hours is they get to have a bunch of new friends all over the world as they connect with those in line with them..
same with the person who camps out 2 days for a rail GA spot all he/she says i got a whole bunch new friends LMAO and that the time spent was worth it because of that.
that is some funny shit right there

no person in Seattle ever got through in 20 minutes, lol

Ledbetterman10 · August 2018

PJ_Soul said:

I have never personally bought a single piece of merch at any concert I have ever been to. Avoiding the merch stands altogether is a pretty peaceful way to go IMO. A merch frenzy just doesn't really seem to jive with the music experience IMO. But that's just me.

Same here. Like most people around here, I have my own Pearl Jam obsessions. Thankfully posters and other "merch" aren't among them.

baseborn · August 2018

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.

We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

pjl44 · August 2018

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

That's pretty interesting. I guess it makes sense that the fan club and merchandise are separate arms. Feel like we could use a Pearl Jam, Inc. org chart.

PSUS2H · August 2018

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

Yet Chris (mrtsurt on instagram) doesn't sell anything online...

lolobugg · August 2018

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

I've been blaming MR TSURT for years. Ask my friend Amy!!! I cursed him all thru the Wrigley line in 2016.

I have been trying to tell you guys.... Mr T-shit is only out for the almighty greenback dollar!!!

cincybearcat · August 2018

All that aside, it comes down to the band. They always say all the stuff is homegrown and they maintain control. They allow the merch situation. It's just clear that they don;t care. And maybe they are trying to teach us a lesson.

mpedone · August 2018

cincybearcat said:

All that aside, it comes down to the band. They always say all the stuff is homegrown and they maintain control. They allow the merch situation. It's just clear that they don;t care. And maybe they are trying to teach us a lesson.

"Sorry is the fool who trades his soul for a tour shirt..."

jeffbr · August 2018

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

Haha, nice deflection, 10c. 10c hired or "partnered" with TSURT. There are many other merch vendors they could use, so it isn't like their hands were tied. As to the last sentence, that is fake news. If they're doing everything they can, then that says more than they probably meant to say. Crazy secondary merch demand means primary merch demand continues to be silly and require 4 hour lines. They love it. $$$

vest71 · August 2018

KC138045 said:

vest71 said:

KC138045 said:

vest71 said:

the solution is pretty simple, i talked to a lot of people in merch line througout Europe on this tour, and we could all agree on one thing the merch sale in front of arenas is an embarresment and they sould be ashamed who ever runs this line of buisness.
And now for the easy solution.... when you "win" the shows and get the confirmation email yhere should be a small box you could check out (like the ones you get if you want to buy dutyfree in the airport when you book your flight )
an example: you won 6 Europe shows and you get the oppertunity to order the posters or setlist shirt so you check it and the posters would be sent to your home address ( no need for carrying around postertubes etc. ) and you will not have to stand in line 4-5 hours before shows ( and still miss out ).
Of course ther will be merch stands at the shows ( people with non 10c tix should have the chance as well ) + stickers/ buttons /pins or posters if you want to see them before buying.
And they ( merch people ) hopefully know well in advance how many posters they will make for each show ( normally just 1 ) and the should know if there will be some show specific merch like the setlist t-shirt.
this solution doesn't requrire a lot of work from 10C, quiet frankly i thing 10c could save a lot in the long run by not producing more than they need.

I get what your saying and it would be fantastic if this was how it was but I don't think 10c alone could handle this. They are a small operation and you're talking a ton of orders. Lets say 10c got 10,000 tickets for each of the home and away shows and everyone of those 10,000 ordered the poster and setlist shirt. That's 70,000 orders to fill. There is no way their operation is big enough to handle that or even half that amount.

So it is ok to treat the fans bad just because you are a "smal" organizasion that makes millions of dollars every year, it is ok to take our money and don't provide a good service ?
I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

How are they treating us bad? They set up the huge merch tents and open them for multiple days to try and give as many people as possible the chance to buy what they want. Then on top of that they also have stands inside the venue giving everyone another chance and after the shows are long over they put whats left for sale in the shop including the posters.

Yes the lines are crazy and the flippers are out of control but this band brings people together from all over the world and their concerts have become huge events. There could definitely be a better way to handle the merch sales but to say they treat us bad and don't provide a good service is taking it too far. They're just a freaking fan club for cripes sake.

sorry i didn't made it clear that I was talking about the Europe tour .... for insatnse they put up a merch tent in Praque and half an hour later posters and t-shirts were sold out ( we stood in line for 2-3 hours before they opened up )

Clapper · August 2018

I saw a post on reddit from an individual saying he left his seats 3-4 songs into the show to get merch and proceeded to wait 90 minutes and missed the remainder of the opening set. Have people lost their minds? I'm all for grabbing a souvenir but has merch become more important than the show you came to see? Yeah, flippers suck but they are only half the problem. The other half are the merch hounds who are willing to do all this crazy shit for what amounts to nothing more than material nicknacks. To be fair to 10c, the band and the people that sell the merch...someone not getting what they want, when they want for the amount they want it for does not = bad service. The people running merch have started opening booths days before and after shows and running them for extended hours to help fulfill peoples insane obsession with this stuff. If you were lucky enough to win 10c tix for a show, the 10c is not obliged to spend their resources on policing if you get merch or not to go along with it. Suggesting that you are entitled to it because you already had the good fortune of going to the show is nonsense.

vest71 · August 2018

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.
Thanks for clearing that out ..... maybe i should stop buying merch if the band doesn't get anything out of it and have nothing to say ...

pjl44 · August 2018

jeffbr said:

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

Haha, nice deflection, 10c. 10c hired or "partnered" with TSURT. There are many other merch vendors they could use, so it isn't like their hands were tied. As to the last sentence, that is fake news. If they're doing everything they can, then that says more than they probably meant to say. Crazy secondary merch demand means primary merch demand continues to be silly and require 4 hour lines. They love it. $$$

That's not what that says at all, but ok

Eddieredder · August 2018

Thank you 10C. I realize you are a small team (like 4 people) that has to handle the often unrealistic expectations of millions. Keep doing what you are doing. I appreciate the hard work.

Get a grip people

mrnoth · August 2018

Seattle Night 2 I entered the stadium at 5:20, went to the merch booth in the upper deck, got everything I wanted. Total time from entering the line to walking away with my stuff: 30 minutes. I felt very fortunate.

Regarding the 10C, I find them very responsive and helpful. For Wrigley in 2016, they helped me switch my tickets to accommodate my ticket buddy's health issues. They were great!

Eddieredder · August 2018

jeffbr said:

baseborn said:

vest71 said:

I don't think the people in the "10C barn" actually have anything to do with the posters etc. from they are being printed/ made somewhere in the world and to they are shipped to the right location / venue, and if they do they probably should rethink the whole organization and the logistic.

This is what 10c told me via email today

Regarding tour merch:
The common misconception is that Ten Club has anything to do with tour merch. We do not.
We are allotted a small amount of tour posters per show. The rest is sold by a merchandise company called TSURT. They design, manufacture and fund this merchandise. We sell tickets, Vault Vinyl, bootlegs and other Ten Club exclusive items. These are two completely separate entities.
Now, if there is unsold merch from a tour, that merchandise is sometimes sold by Ten Club, but very rarely.
We do take as many measures/steps as is within our purview to provide the best opportunities for Ten Club members to get the PJ merch they want. And we also do as much as is within our ability to stop secondary market demand.

Haha, nice deflection, 10c. 10c hired or "partnered" with TSURT. There are many other merch vendors they could use, so it isn't like their hands were tied. As to the last sentence, that is fake news. If they're doing everything they can, then that says more than they probably meant to say. Crazy secondary merch demand means primary merch demand continues to be silly and require 4 hour lines. They love it. $$$

They have to outsource the sales......what are they supposed to do? They make more and more merch every time out and its still not enough. They don't profit from the secondary sales, and they could make a lot more money if they wanted to (just make more and create a false demand). See Jordan shoes.

But everyone knows the grass is always greener. The bitching and complaining definitely doesn't stop. Preorder stuff? Sounds great. Can you imagine all the complaints associated with that? The returns? The shipping, logistics, and overhead? Damaged product? And last but not least the unsold product? Are you going to help with the unsold stuff they take a bath on? Nope. Nobody cares, or even thinks about that.

Dear 10c

Comments