***Official U2 Appreciation Thread***

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Comments

  • mcgruff10mcgruff10 New JerseyPosts: 14,825
    TFlyer said:
    been in the fan club for over 17 years and i can only say good things about it and the experience.
    this tour was amazing. so was their new cd. best cd in a long time
    hoping for a fall leg of the tour....
    That's good, someone has to have a positive experience to keep the cash flowing...I can't honestly recommend something to someone however where the rules are so ridiculous that I was restricted from posting simply because I voiced my concern over a membership item which I paid for that had not been shipped going on a full years time. And in a thread specifically made for the topic of discussing the membership item no less. 

    Honestly what good is it for me to have paid for something that I can't use (but I have paid for through 2019) and people have the right to restrict me from posting on with no warning simply for voicing my concerns in a polite manner? 
    What membership item didn’t you get?
    I'll ride the wave where it takes me......
  • TFlyerTFlyer DMV (dc,md,va)Posts: 691
    edited July 8
    mcgruff10 said:
    TFlyer said:
    been in the fan club for over 17 years and i can only say good things about it and the experience.
    this tour was amazing. so was their new cd. best cd in a long time
    hoping for a fall leg of the tour....
    That's good, someone has to have a positive experience to keep the cash flowing...I can't honestly recommend something to someone however where the rules are so ridiculous that I was restricted from posting simply because I voiced my concern over a membership item which I paid for that had not been shipped going on a full years time. And in a thread specifically made for the topic of discussing the membership item no less. 

    Honestly what good is it for me to have paid for something that I can't use (but I have paid for through 2019) and people have the right to restrict me from posting on with no warning simply for voicing my concerns in a polite manner? 
    What membership item didn’t you get?
    I was having issues with the Joshua Tree singles (like everyone else) and kept getting conflicting messages about when they were shipping out and if they actually were in stock. I subscribed very early on in the process and at first I was told by one person they were shipping out based on when you subscribed, later I was told that wasn't the case. They even kept saying they didn't have the item in stock, which honestly baffles me, how can a band on a scale such as U2 not successfully prepare enough stock for their PAID fanclub?

    Eventually I was told the items were "allocated with ship date TBD" and they were sent a few weeks after. I have them now but I am in no way happy with the condition of what I recieved. One of the vinyls is warped (apparently this is an issue a lot of people had) and the spines on the sleeves are messed up (which again is another issue most people had due to the poor packaging). 

    But I'm not going to try and deal with the nonsense of attempting to talk to anyone about it at this point because as I said I was restricted from posting in the forums for voicing my concerns about what was going on and when you try and contact their "support" all you get is automatically generated response emails. The whole situation of how they handled this just blows my mind. 
    Post edited by TFlyer on
  • mcgruff10mcgruff10 New JerseyPosts: 14,825
    TFlyer said:
    mcgruff10 said:
    TFlyer said:
    been in the fan club for over 17 years and i can only say good things about it and the experience.
    this tour was amazing. so was their new cd. best cd in a long time
    hoping for a fall leg of the tour....
    That's good, someone has to have a positive experience to keep the cash flowing...I can't honestly recommend something to someone however where the rules are so ridiculous that I was restricted from posting simply because I voiced my concern over a membership item which I paid for that had not been shipped going on a full years time. And in a thread specifically made for the topic of discussing the membership item no less. 

    Honestly what good is it for me to have paid for something that I can't use (but I have paid for through 2019) and people have the right to restrict me from posting on with no warning simply for voicing my concerns in a polite manner? 
    What membership item didn’t you get?
    I was having issues with the Joshua Tree singles (like everyone else) and kept getting conflicting messages about when they were shipping out and if they actually were in stock. I subscribed very early on in the process and at first I was told by one person they were shipping out based on when you subscribed, later I was told that wasn't the case. They even kept saying they didn't have the item in stock, which honestly baffles me, how can a band on a scale such as U2 not successfully prepare enough stock for their PAID fanclub?

    Eventually I was told the items were "allocated with ship date TBD" and they were sent a few weeks after. I have them now but I am in no way happy with the condition of what I recieved. One of the vinyls is warped (apparently this is an issue a lot of people had) and the spines on the sleeves are messed up (which again is another issue most people had due to the poor packaging). 

    But I'm not going to try and deal with the nonsense of attempting to talk to anyone about it at this point because as I said I was restricted from posting in the forums for voicing my concerns about what was going on and when you try and contact their "support" all you get is automatically generated response emails. The whole situation of how they handled this just blows my mind. 
    I was sent two sets of joshua tree singles.  Go figure.  
    I'll ride the wave where it takes me......
  • TFlyerTFlyer DMV (dc,md,va)Posts: 691
    I'm sure there are people who have had positive experiences with the U2 fan club but mine has been anything other than that and I couldn't ever honestly suggest something to someone where I genuinely felt like I was shafted out of my money. And I know I'm not the only one because there's large threads on their forums expressing related stress. 

    Answer me this...if you were in my position, where you were restricted from posting in the forums (that is supposidly part of what you paid for) and your membership item came a year late and damaged would you feel happy with what you paid for? 

    I still enjoy the music that the band makes but I think that their fan club is an absolute load of nonsense, especially after being part of the 10club and seeing how well things are handled here.
  • PopmartijnPopmartijn Posts: 357
    TFlyer said:
    I still enjoy the music that the band makes but I think that their fan club is an absolute load of nonsense, especially after being part of the 10club and seeing how well things are handled here.
    You mean the Ten Club where fan club items also come more than a year late? And where some then also have issues receiving that item undamaged, or at all? It's not just the U2 fan club that has these kind of issues. Though I do think that they should reinstate your posting privileges on their forums (if you indeed were only politely asking about the items).
  • TFlyerTFlyer DMV (dc,md,va)Posts: 691
    TFlyer said:
    I still enjoy the music that the band makes but I think that their fan club is an absolute load of nonsense, especially after being part of the 10club and seeing how well things are handled here.
    You mean the Ten Club where fan club items also come more than a year late? And where some then also have issues receiving that item undamaged, or at all? It's not just the U2 fan club that has these kind of issues. Though I do think that they should reinstate your posting privileges on their forums (if you indeed were only politely asking about the items).
    I have never had an issue recieving my 10club items though (they also usually arrive around the same time each year) and if I have a question I can get it answered in a timely manner. I don't have to worry about just getting some copy pasted response that makes zero sense. 

    I was posting in a thread specifically about the membership item where everyone was voicing their concerns. I got no warning and now if I even attempt to post it has to first be approved by a mod and more often than not those posts aren't approved regardless of what they say.

    I have paid to be part of their fan club and had nothing but issues with it. I honestly feel like I have a right to be put off by it, and have a sour taste in my mouth. 
  • PoncierPoncier Posts: 8,595
    TFlyer said:
    I'm sure there are people who have had positive experiences with the U2 fan club but mine has been anything other than that and I couldn't ever honestly suggest something to someone where I genuinely felt like I was shafted out of my money. And I know I'm not the only one because there's large threads on their forums expressing related stress. 

    Answer me this...if you were in my position, where you were restricted from posting in the forums (that is supposidly part of what you paid for) and your membership item came a year late and damaged would you feel happy with what you paid for? 

    I still enjoy the music that the band makes but I think that their fan club is an absolute load of nonsense, especially after being part of the 10club and seeing how well things are handled here.
    Sorry to hear about your issues.
    I will say this though, posting on the forum wouldn't be the option to get your issue with the records resolved.

    If you call the customer support line at 855-867-5297, that's the way to get that resolved. if you explain about the damage they will replace the item.
    This weekend we rock Portland
  • PoncierPoncier Posts: 8,595
    edited July 9
    been in the fan club for over 17 years and i can only say good things about it and the experience.
    this tour was amazing. so was their new cd. best cd in a long time
    hoping for a fall leg of the tour....
    There is a fall leg.
    They tour Europe from Aug 31 through Nov 10.
    This weekend we rock Portland
  • TFlyerTFlyer DMV (dc,md,va)Posts: 691
    Poncier said:
    Sorry to hear about your issues.
    I will say this though, posting on the forum wouldn't be the option to get your issue with the records resolved.

    If you call the customer support line at 855-867-5297, that's the way to get that resolved. if you explain about the damage they will replace the item.
    I understand what you are trying to say but the thread I was posting in was people posting information updates which they received from customer support etc (in attempts to help each other figure out what was going on). I was posting in a thread that was a specific discussion about what was going on with the status of the membership item. 

    In regards to contacting customer support as I have stated before I had attempted to do that numerous times (via the number and email) and I have never had any success in doing so, and at this point I honestly don't want to put myself through more of that grief. I have phoned and sent emails and I would get conflicting answers in the same week from both sources! 
  • PoncierPoncier Posts: 8,595
    Gotcha.
    I had an issue once, used the phone number and got it straightened out with very little hassle. Email with those things is usually a waste of time unfortunately.
    This weekend we rock Portland
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