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Help me please - trouble with ticket lottery

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    JV2410JV2410 Posts: 8
    I got a message back from 10C saying site techs are working on it.
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    sinnfeinersinnfeiner Posts: 14
    JV2410 said:

    I got a message back from 10C saying site techs are working on it.

    Awesome thank you for updating. I'll sit tight by my computer and keep my fingers crossed...
    10/27/91 Rochester NY, 11/7/91 Syracuse NY, 8/4/92 Saratoga NY, 4/7/94 Rochester NY, 10/1/96 Buffalo NY, 8/27/2000 Saratoga NY, 4/29/03 Albany NY, 10/12/13 Buffalo NY
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    pjman75pjman75 Indiana Posts: 836
    Hopefully they're aware that the issue began with people trying to change their choices. Surely the fix will handle all issues though. Surely ;)
    I'm a lucky man to count on both hands the ones I love.

    8/17/98 Noblesville, 8/18/00 Noblesville, 6/5/03 San Diego, 6/22/03 Noblesville, 9/11/05 Kitchener, 5/7/10 Noblesville, 9/15/11 Hamilton, 11/21/12 Memphis (Ed w/ Glen), 7/19/13 Wrigley, 10/11/13 Pittsburgh, 10/01/14 Cincinnati, 10/03/14 Saint Louis, 4/16/16 Greenville, 4/26/16 Lexington, 5/1/16 NYC, 5/2/16 NYC, 8/20/16 Wrigley, 8/22/16 Wrigley (For Hank), 8/18/18 Wrigley, 8/20/18 Wrigley (For Hank), 9/18/22 Saint Louis, 9/5/23 Chicago, 9/7/23 Chicago
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    domendomen Posts: 8
    FB thread for this issue: https://www.facebook.com/groups/tenclubmembers/permalink/10153899002933713

    Many people have the same problem.
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    pjman75pjman75 Indiana Posts: 836
    Hopefully they fix the cancel and reorder issue soon. There's gonna be enough freaking out after the picks without issues on the side.
    I'm a lucky man to count on both hands the ones I love.

    8/17/98 Noblesville, 8/18/00 Noblesville, 6/5/03 San Diego, 6/22/03 Noblesville, 9/11/05 Kitchener, 5/7/10 Noblesville, 9/15/11 Hamilton, 11/21/12 Memphis (Ed w/ Glen), 7/19/13 Wrigley, 10/11/13 Pittsburgh, 10/01/14 Cincinnati, 10/03/14 Saint Louis, 4/16/16 Greenville, 4/26/16 Lexington, 5/1/16 NYC, 5/2/16 NYC, 8/20/16 Wrigley, 8/22/16 Wrigley (For Hank), 8/18/18 Wrigley, 8/20/18 Wrigley (For Hank), 9/18/22 Saint Louis, 9/5/23 Chicago, 9/7/23 Chicago
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    SparkaliciousSparkalicious Vero Beach Posts: 39
    Thank you so much for the update!!!!
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    JTHJTH Chicago Posts: 3,238
    domen said:

    FB thread for this issue: https://www.facebook.com/groups/tenclubmembers/permalink/10153899002933713

    Many people have the same problem.

    can you give me the gist of it? That's a closed group.
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    domendomen Posts: 8
    Oh, sorry, didn't realize that.

    Basically same as here. When we tried to edit our selection (cancel + select new), the cancellation passes (we get confirmation email), but at payment page, we get red "Error" message (+ also some other red messages recently).

    Result: a few of us are now without any tickets in draw.
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    666erm666erm Posts: 243
    Can someone post on here when the issue is fixed? I want to make changes to my picks but am worried I'll get shut out when reselecting
    04/11/03 West Palm Beach
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    sinnfeinersinnfeiner Posts: 14
    any word on a fix yet?
    10/27/91 Rochester NY, 11/7/91 Syracuse NY, 8/4/92 Saratoga NY, 4/7/94 Rochester NY, 10/1/96 Buffalo NY, 8/27/2000 Saratoga NY, 4/29/03 Albany NY, 10/12/13 Buffalo NY
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    washed in blackwashed in black Posts: 832
    I had no problems cancelling and resubmitting my picks about 30 mins ago.
    Sounds like either an issue with your credit card company, or you are failing to enter some required information in one of the fields, and it won't validate, which causes the error message.
    Good luck!
    2003 Spectrum, Camden 2, Holmdel 2004 Reading, PA 2005 Philly 2006 Hartford, Camden 1&2, E. Rutherford 1&2 2008 Camden 1&2, MSG 1&2  2009 Spectrum 1,2,3,4  2010 Hartford, Newark, MSG 1&2 2013 Wrigley, Pittsburgh, Brooklyn 1&2, Philly 1&2,  Baltimore 2014 Leeds, Cincinnati  2015 GCF  2016 Sunrise, Miami, Hampton, Philly 1&2, MSG 1&2, Fenway 1&2  2017 RHoF Induction 2018 Seattle 1&2 Fenway 1&2 2021 Sea Hear Now 2022 Hamilton, Toronto, MSG, Camden 2023 Indy

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    domendomen Posts: 8
    Oh that's interesting. First report of someone that did it recently and succeeded.

    The same issue happens with many people, so I doubt it'd be a bank problem.
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    rick161rick161 Posts: 6
    Have tried several different debit/credit cards and it's not because of missing information.
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    Leezestarr313Leezestarr313 Temple of the cat Posts: 14,346
    edited January 2016
    When I tried to order something on here the other day, my German cc, which usually works on here, was not working either. I called the cc company and they said everything is fine. This was before the ticket stuff. I wonder if something changed in the cc settings for the website.
    Post edited by Leezestarr313 on
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    http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


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    domendomen Posts: 8
    Btw. your CC does get charged $1 every time you try and get that forsaken red "Error".
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    deadendpdeadendp Northeast Ohio Posts: 10,434
    domen said:

    Btw. your CC does get charged $1 every time you try and get that forsaken red "Error".

    Does it get charged or just show up in pending?
    2014: Cincinnati
    2016: Lexington and Wrigley 1
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    domendomen Posts: 8
    Ah, pending. Some people had reported CC being blocked after trying too many times.
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    KB279584KB279584 Posts: 1
    Been trying every hour on the hour, still getting an error and no email from support.
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    BeerBaronBeerBaron Toronto-ish Posts: 4,089
    KB279584 said:

    Been trying every hour on the hour, still getting an error and no email from support.

    Have you tried different browsers and clearing cookies?
    1996: Toronto 1998: Barrie 2000: Saratoga Springs 2003: Buffalo, Toronto 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto 2006: Toronto x2, Cleveland, Detroit, Pittsburgh, Cincinnati, Gorge #1 2007: London, Dusseldorf, Vic, Lolla 2008: WPB, Tampa, DC, MSG x2, Hartford, Boston x2, Beacon 2009: Toronto, Chicago x2, Seattle x2, LA #3&4, San Diego, Philly x4 2010: Cleveland, Buffalo, Hartford 2011: Montreal, Toronto x2, Hamilton 2012: Missoula 2013: London, Wrigley, Pittsburgh, Buffalo, Hartford, Dallas, OKC
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    rick161rick161 Posts: 6
    It's not because of browsers or cookies. Tried on different computers.
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    BeerBaronBeerBaron Toronto-ish Posts: 4,089
    rick161 said:

    It's not because of browsers or cookies. Tried on different computers.

    It's strange that it is working for some people and not others. Hopefully it gets fixed soon.
    1996: Toronto 1998: Barrie 2000: Saratoga Springs 2003: Buffalo, Toronto 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto 2006: Toronto x2, Cleveland, Detroit, Pittsburgh, Cincinnati, Gorge #1 2007: London, Dusseldorf, Vic, Lolla 2008: WPB, Tampa, DC, MSG x2, Hartford, Boston x2, Beacon 2009: Toronto, Chicago x2, Seattle x2, LA #3&4, San Diego, Philly x4 2010: Cleveland, Buffalo, Hartford 2011: Montreal, Toronto x2, Hamilton 2012: Missoula 2013: London, Wrigley, Pittsburgh, Buffalo, Hartford, Dallas, OKC
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    domendomen Posts: 8
    Any updates from 10c? Would be nice to get *something*, so we can get some sleep here!
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    JTHJTH Chicago Posts: 3,238
    rick161 said:

    Have tried several different debit/credit cards and it's not because of missing information.

    I've tried entering wrong/missing CC info just to see what happens and I get completely different error messages.
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    domendomen Posts: 8
    Update from 10c:

    This is affecting some, but not all members. Our tech team is looking into this. We will notify you when we know more.

    -10c
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    JV2410JV2410 Posts: 8
    I got a message back from ten club "this is affecting some, but not all members. Our tech team is looking into this. We will notify you when we know more."
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    SparkaliciousSparkalicious Vero Beach Posts: 39
    I just got an email from 10 C saying the same thing as JV2410 in the post above. I am so glad to have the acknowledgement. It makes me feel a little better.
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    GoingHungryGoingHungry Posts: 33
    Same thing last night and today,but just tried from my phone and it worked finally!! 10c responded to me this am and said to restart computer and flush cache, so they are responding. Keep trying.
    I am mine!
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    domendomen Posts: 8
    Works now!
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    BeerBaronBeerBaron Toronto-ish Posts: 4,089
    domen said:

    Works now!

    Excellent. Hopefully the same is true for @Sparkalicious , @rick161 and the others.
    1996: Toronto 1998: Barrie 2000: Saratoga Springs 2003: Buffalo, Toronto 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto 2006: Toronto x2, Cleveland, Detroit, Pittsburgh, Cincinnati, Gorge #1 2007: London, Dusseldorf, Vic, Lolla 2008: WPB, Tampa, DC, MSG x2, Hartford, Boston x2, Beacon 2009: Toronto, Chicago x2, Seattle x2, LA #3&4, San Diego, Philly x4 2010: Cleveland, Buffalo, Hartford 2011: Montreal, Toronto x2, Hamilton 2012: Missoula 2013: London, Wrigley, Pittsburgh, Buffalo, Hartford, Dallas, OKC
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    rick161rick161 Posts: 6
    It worked!!
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