Received a Damaged Trieste Poster and This Was The 10 Club Response.
dmaradona10
Posts: 897
in The Porch
I received a PJ Trieste poster recently and there are noticeable creases on the poster, so I e-mailed the 10 club. I thought that I could send the poster back and receive one that was mint, but this was the response:
"Hello,
Posters are sold As-Is. No refunds. No returns. If you would like, you may send your poster back for a refund, but you are responsible for shipping fees.
10c"
I have heard from other 10 clubbers that his has not been their policy in the past.
Obviously, this is my only copy of Trieste and I am not going to return it. Not to bitch about it...the poster is still great and I am happy to have a copy which will be framed. I assumed that the policy above was just for scratch and dent posters.
"Hello,
Posters are sold As-Is. No refunds. No returns. If you would like, you may send your poster back for a refund, but you are responsible for shipping fees.
10c"
I have heard from other 10 clubbers that his has not been their policy in the past.
Obviously, this is my only copy of Trieste and I am not going to return it. Not to bitch about it...the poster is still great and I am happy to have a copy which will be framed. I assumed that the policy above was just for scratch and dent posters.
Las Cruces, NM Pan Am Center September 14, 1995
Albuquerque, NM Tingley Coliseum July 7, 1998
New York City, NY MSG May 20, 2010
Eddie Vedder Solo Albuquerque, NM November 9, 2012
Wrigley Field July 19, 2013
LA Nov. 23: 24, 2013
Denver 10-22-14
Albuquerque, NM Tingley Coliseum July 7, 1998
New York City, NY MSG May 20, 2010
Eddie Vedder Solo Albuquerque, NM November 9, 2012
Wrigley Field July 19, 2013
LA Nov. 23: 24, 2013
Denver 10-22-14
0
Comments
Always read the fine print!
LIVEFOOTSTEPS.ORG/USER/?USR=435
-00, Stockholm
-07, Copenhagen
-09, Berlin
-10, Berlin
-11, East Troy 1+2
-12, Stockholm, Oslo, Copenhagen, EV London 2
-13, London, Chicago
-14, Amsterdam 1+2, Berlin, Stockholm, Oslo
-16, TOTD San Francisco 1+2
-17, EV Amsterdam 2+3
-18, Amsterdam 1+2, London 1+(2), Barcelona, London 2
-19, EV Brussels
On another note. I also ordered the Trieste poster, and haven't bothered to open my tube yet. Now you have me concerned.
Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.
As "Dead Man Walking" points out there may be cases where people are asking for non legitimate refunds or replacements. But if you bought a poster off the website that was not specified as 'scratch/dent' and it was clearly not damaged in shipping but arrived damaged , (which indicates it was damaged before shipping) you deserve a replacement without cost.
It may seem trivial, but contact the Better Business Bureau. If you are legitimately affected, remember that you are a consumer and benefit from certain rights.
2013: London, Brooklyn 1&2 | 2014: Detroit | 2015: New York | 2016: Ottawa / Toronto 1 / Wrigley 1
lets say i order a poster today..pay 35+16$ shipping..total 51$..
arrive at greece early october..start mailing10 c..after a couple days i will pay 20$ to ship it to get a new one if they have in stock or refund...will take 2 weeks to arrive..here is november..then if they have in stock will ship it to me...so ill have a poster.here at january 2015 and cost me total 71$..or they will refound me at november and will cost me 20$ for ship the damage one back and i will not have the poster at all..
in other words im just hoping to arrive safe and be lucky this doesnt happen to my orders..
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
If there's visible damage to the tube, and the poster is damaged as a result, the blame lies with USPS or whoever delivered it - initiate a claim against the carrier. It's out of 10C's hands as soon as it leaves their warehouse.
Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018
Albuquerque, NM Tingley Coliseum July 7, 1998
New York City, NY MSG May 20, 2010
Eddie Vedder Solo Albuquerque, NM November 9, 2012
Wrigley Field July 19, 2013
LA Nov. 23: 24, 2013
Denver 10-22-14
LIVEFOOTSTEPS.ORG/USER/?USR=435
LIVEFOOTSTEPS.ORG/USER/?USR=435
Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018
I saw afew guys get slightly damaged posters at shows this tour, and the merch sellers were excellent at exchanging even if an hour had passed between purchase and return.
The package wasn't insured,
im not sure why im telling this story, but I do know he didn't hold the seller responsible ....or ask for replacements....... guess the same could apply here
We do not have replacement copies.
In the 'terms of use' section of our website, under 'returns/shipping' policy, "can I return a poster?", it is stated "Posters are sold As-Is. No refunds. No returns. "
link: http://pearljam.com/helpfaq?faq=1063
We do this for various reasons. One of those is that, in most cases, we do not have enough stock to replace posters.
However, even if a poster is not sold out, we want to give as many different members as possible a chance to buy each poster. If we offered replacements, a customer could, if they were dishonest, receive a poster that was not "mint" in their estimation, then crease, tear or otherwise damage a poster, take a photo and send it to us stating it was damaged. This could cause an endless cycle of the same poster being replaced. What this does is takes the opportunity for other Pearl Jam fans to buy the poster in question.
We assume the majority of our customers are honest, sincere Pearl Jam fans. However, there are some people who are trying to take advantage of and maximize profit in the secondary market. We cannot be a wholesale supplier for the secondary poster market.
In most cases posters that are creased or otherwise damaged can be mounted in such a way that the damage is not visible.
In some cases when a replacement poster was torn to pieces at our request, a replacement has been offered. This is no longer the case, as one such torn-to-pieces poster was sold on the secondary market, thus circumventing the intention of tearing the poster to pieces in the first place.
Despite our stringent policy, I have offered a refund.
Please let me know if you'd like to take advantage of this offer.
Thanks
10c
Albuquerque, NM Tingley Coliseum July 7, 1998
New York City, NY MSG May 20, 2010
Eddie Vedder Solo Albuquerque, NM November 9, 2012
Wrigley Field July 19, 2013
LA Nov. 23: 24, 2013
Denver 10-22-14
Albuquerque, NM Tingley Coliseum July 7, 1998
New York City, NY MSG May 20, 2010
Eddie Vedder Solo Albuquerque, NM November 9, 2012
Wrigley Field July 19, 2013
LA Nov. 23: 24, 2013
Denver 10-22-14
Only if they continuously try to sell the damaged poster.