Received a Damaged Trieste Poster and This Was The 10 Club Response.

I received a PJ Trieste poster recently and there are noticeable creases on the poster, so I e-mailed the 10 club. I thought that I could send the poster back and receive one that was mint, but this was the response:
"Hello,
Posters are sold As-Is. No refunds. No returns. If you would like, you may send your poster back for a refund, but you are responsible for shipping fees.
10c"
I have heard from other 10 clubbers that his has not been their policy in the past.
Obviously, this is my only copy of Trieste and I am not going to return it. Not to bitch about it...the poster is still great and I am happy to have a copy which will be framed. I assumed that the policy above was just for scratch and dent posters.
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Comments

  • PJ_SoulPJ_Soul Vancouver, BC Posts: 49,474
    edited August 2014
    Yeah, i have seen that message many times. I think it's right there when you're ordering posters actually, but someone would have to confirm that. I have never ordered a scratch and dent, so pretty sure the rule isn't just for those.

    Always read the fine print! ;)
    Post edited by PJ_Soul on
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  • bootlegger10bootlegger10 Posts: 15,490
    That is surprising. Not a good policy.
  • ldent42ldent42 NYC Posts: 7,859
    Did you include photos? I had an issue with a damaged shirt & got it replaced without any problems, but I've never done posters.
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  • WhyNotSwedenWhyNotSweden Sweden Posts: 4,249
    A friend of me bought a 2012 poster and it was damaged, he had to rip it in peaces and send photos to 10C. But he got a new.....
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  • JV130312JV130312 STATE OF LOVE & TRUST Posts: 2,406
    Had a couple problems on the past and 10C has been extremely helpful...
    I Know All The Rules But The Rules Do Not Know Me.
  • I had a problem a while back with my manchester 12 poster when it arrived with water damage. Money refunded when poster was returned but cost me the shipping back to the US from UK.
  • SaravaSarava Naperville, IL Posts: 1,993
    The 10 club amazes with awesomenesses so many times. Other times they unexplainably fall short on what you would expect.

    On another note. I also ordered the Trieste poster, and haven't bothered to open my tube yet. Now you have me concerned.
  • sdavissdavis Posts: 959
    I had to rip one up and send pics but was also told that posters are sold as is. Luckily they made an exception but the new one was damaged too. Ha. Lol. Luckily it was just a Nobelsville. I made it work.
  • Dead Man WalkingDead Man Walking Toronto-ish Posts: 2,761
    This is another example of a few ruining it for many. There are people who would buy show prints, slightly damage them at the show, buy a new one from the 10c, them try and send their damaged show one back for a second "mint" copy. I agree with this policy because as the merchant, you don't know who's telling the truth (majority) and who's taking you for a ride (minority). Giving the buyers money back is the only fair way they can protect themselves.

    Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.
  • jasonrolfejasonrolfe Posts: 474
    That is unfortunate. I bought the same poster. I just looked and didn't see that the poster was sold 'as-is'. If the poster was damaged BEFORE sale you have a legitimate complaint. If damaged after it left the 10C then that's another issue. It may be clear from the shipping poster tube what the case was.
    As "Dead Man Walking" points out there may be cases where people are asking for non legitimate refunds or replacements. But if you bought a poster off the website that was not specified as 'scratch/dent' and it was clearly not damaged in shipping but arrived damaged , (which indicates it was damaged before shipping) you deserve a replacement without cost.
    It may seem trivial, but contact the Better Business Bureau. If you are legitimately affected, remember that you are a consumer and benefit from certain rights.
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  • a5pja5pj Hershey PA Posts: 3,834

    This is another example of a few ruining it for many. There are people who would buy show prints, slightly damage them at the show, buy a new one from the 10c, them try and send their damaged show one back for a second "mint" copy. I agree with this policy because as the merchant, you don't know who's telling the truth (majority) and who's taking you for a ride (minority). Giving the buyers money back is the only fair way they can protect themselves.

    Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.

    Also as for the case of Trieste the poster sold out online. I don't think they keep many laying around waiting for returns. They probably just stash a few away in some dark corner, never to be heard from, until the next mystery poster sale.
    Wouldn't it be funny if the world ended in 2010, with lots of fire?



  • dimitrispearljamdimitrispearljam NINUNINOPRO Posts: 139,136
    I get the policy of 10c..but cant works fir fans like me..
    lets say i order a poster today..pay 35+16$ shipping..total 51$..
    arrive at greece early october..start mailing10 c..after a couple days i will pay 20$ to ship it to get a new one if they have in stock or refund...will take 2 weeks to arrive..here is november..then if they have in stock will ship it to me...so ill have a poster.here at january 2015 and cost me total 71$..or they will refound me at november and will cost me 20$ for ship the damage one back and i will not have the poster at all..
    in other words im just hoping to arrive safe and be lucky this doesnt happen to my orders..
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  • Hawk123Hawk123 Posts: 1,977
    I received the Munich 2007 poster and the tube was crushed, so was the poster inside. I emailed them and received the exact same response. I've ordered a lot of stuff over the years and this was the first time I've ever emailed Ten Club. I was pretty shocked with the response. I spent $50 for a damaged poster and this stock answer with no attempt to resolve the issue was quite disappointing. Oh well, I've heard some stories like this, I guess it's my turn.
  • SaravaSarava Naperville, IL Posts: 1,993
    Wasn't going to open my Trieste poster up anytime soon, until I saw this thread. Luckily mine is perfect. Sorry again to the OP. That sucks.
  • cp3iversoncp3iverson Posts: 8,632
    If the policy is no refunds and they're still offering you a refund then they're going above and beyond their policy. Sucks that the mailman or whoever ruined your poster but thats pretty cool of 10C to offer a refund.
  • jjflashjjflash Posts: 4,815

    If the policy is no refunds and they're still offering you a refund then they're going above and beyond their policy. Sucks that the mailman or whoever ruined your poster but thats pretty cool of 10C to offer a refund.

    +1
  • lotsalemonlotsalemon Boston Posts: 2,734

    If there's visible damage to the tube, and the poster is damaged as a result, the blame lies with USPS or whoever delivered it - initiate a claim against the carrier. It's out of 10C's hands as soon as it leaves their warehouse.
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  • jjflash said:

    If the policy is no refunds and they're still offering you a refund then they're going above and beyond their policy. Sucks that the mailman or whoever ruined your poster but thats pretty cool of 10C to offer a refund.

    +1
    There was no obvious damage to the shipping tube. The creases are most likely imperfections and if there was a scratch and dent poster sale still it would belong in it.

    Las Cruces, NM Pan Am Center September 14, 1995
    Albuquerque, NM Tingley Coliseum July 7, 1998
    New York City, NY MSG May 20, 2010
    Eddie Vedder Solo Albuquerque, NM November 9, 2012
    Wrigley Field July 19, 2013
    LA Nov. 23: 24, 2013
    Denver 10-22-14
  • ldent42ldent42 NYC Posts: 7,859
    edited August 2014
    Double post sorry
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  • ldent42ldent42 NYC Posts: 7,859
    I thought the shipper was responsible for filing claims for damage with the carrier?
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  • bazzerbazzer Posts: 3,084

    This is another example of a few ruining it for many. There are people who would buy show prints, slightly damage them at the show, buy a new one from the 10c, them try and send their damaged show one back for a second "mint" copy. I agree with this policy because as the merchant, you don't know who's telling the truth (majority) and who's taking you for a ride (minority). Giving the buyers money back is the only fair way they can protect themselves.

    Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.

    I can't believe this. I mean I believe it now you say it but I would never have thought 10C members would do this!
  • Hawk123Hawk123 Posts: 1,977
    ldent42 said:

    I thought the shipper was responsible for filing claims for damage with the carrier?

    That's what I thought too. I totally get that some posters in the mystery sale likely had dings/a bit of damage, that's not the problem. Receiving a tube that was clearly crushed in shipping and basically receiving a response that said tough shit, deal with it or pay to ship it back. For the $20+ we pay for shipping, I expect more.
  • lotsalemonlotsalemon Boston Posts: 2,734
    edited August 2014
    Ten Club (or any shipper) shouldn't be responsible for damage during shipping, unless it was poorly packed, which we all know isn't the case with posters. It's the carrier's problem. File a claim through them...
    Post edited by lotsalemon on
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  • pdalowskypdalowsky Doncaster,UK Posts: 14,664
    bazzer said:

    This is another example of a few ruining it for many. There are people who would buy show prints, slightly damage them at the show, buy a new one from the 10c, them try and send their damaged show one back for a second "mint" copy. I agree with this policy because as the merchant, you don't know who's telling the truth (majority) and who's taking you for a ride (minority). Giving the buyers money back is the only fair way they can protect themselves.

    Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.

    I can't believe this. I mean I believe it now you say it but I would never have thought 10C members would do this!
    Oh man, I hadn't considered this either, but yes I would expect that could well be tried. That sucks if anyone does do that.

    I saw afew guys get slightly damaged posters at shows this tour, and the merch sellers were excellent at exchanging even if an hour had passed between purchase and return.
  • pdalowskypdalowsky Doncaster,UK Posts: 14,664
    unfortunately posters do get damaged in transit. A good friend recently had a tube delivered in Cali by FedEx that had clearly been run over a few times by a truck. It only contained about $1300 worth of prints :(

    The package wasn't insured,

    im not sure why im telling this story, but I do know he didn't hold the seller responsible ....or ask for replacements....... guess the same could apply here
  • 10 club e-mailed me a further explanation, this is what it said:
    We do not have replacement copies.
    In the 'terms of use' section of our website, under 'returns/shipping' policy, "can I return a poster?", it is stated "Posters are sold As-Is. No refunds. No returns. "
    link: http://pearljam.com/helpfaq?faq=1063

    We do this for various reasons. One of those is that, in most cases, we do not have enough stock to replace posters.
    However, even if a poster is not sold out, we want to give as many different members as possible a chance to buy each poster. If we offered replacements, a customer could, if they were dishonest, receive a poster that was not "mint" in their estimation, then crease, tear or otherwise damage a poster, take a photo and send it to us stating it was damaged. This could cause an endless cycle of the same poster being replaced. What this does is takes the opportunity for other Pearl Jam fans to buy the poster in question.

    We assume the majority of our customers are honest, sincere Pearl Jam fans. However, there are some people who are trying to take advantage of and maximize profit in the secondary market. We cannot be a wholesale supplier for the secondary poster market.
    In most cases posters that are creased or otherwise damaged can be mounted in such a way that the damage is not visible.

    In some cases when a replacement poster was torn to pieces at our request, a replacement has been offered. This is no longer the case, as one such torn-to-pieces poster was sold on the secondary market, thus circumventing the intention of tearing the poster to pieces in the first place.

    Despite our stringent policy, I have offered a refund.
    Please let me know if you'd like to take advantage of this offer.

    Thanks
    10c
    Las Cruces, NM Pan Am Center September 14, 1995
    Albuquerque, NM Tingley Coliseum July 7, 1998
    New York City, NY MSG May 20, 2010
    Eddie Vedder Solo Albuquerque, NM November 9, 2012
    Wrigley Field July 19, 2013
    LA Nov. 23: 24, 2013
    Denver 10-22-14
  • cp3iversoncp3iverson Posts: 8,632
    Honestly its a really fair offer from 10c. If I were you id take the refund and look for one on ebay or other places.
  • Honestly its a really fair offer from 10c. If I were you id take the refund and look for one on ebay or other places.

    I'm going to keep it. My only chance to keep a print at a good price. I will eventually frame it so the creases should be barely noticeable.

    Las Cruces, NM Pan Am Center September 14, 1995
    Albuquerque, NM Tingley Coliseum July 7, 1998
    New York City, NY MSG May 20, 2010
    Eddie Vedder Solo Albuquerque, NM November 9, 2012
    Wrigley Field July 19, 2013
    LA Nov. 23: 24, 2013
    Denver 10-22-14
  • jamburgerjamburger Posts: 1,775
    "This could cause an endless cycle of the same poster being replaced."

    Only if they continuously try to sell the damaged poster.
  • a5pja5pj Hershey PA Posts: 3,834
    edited August 2014

    10 club e-mailed me a further explanation, this is what it said:
    We do not have replacement copies.
    In the 'terms of use' section of our website, under 'returns/shipping' policy, "can I return a poster?", it is stated "Posters are sold As-Is. No refunds. No returns. "
    link: http://pearljam.com/helpfaq?faq=1063

    We do this for various reasons. One of those is that, in most cases, we do not have enough stock to replace posters.
    However, even if a poster is not sold out, we want to give as many different members as possible a chance to buy each poster. If we offered replacements, a customer could, if they were dishonest, receive a poster that was not "mint" in their estimation, then crease, tear or otherwise damage a poster, take a photo and send it to us stating it was damaged. This could cause an endless cycle of the same poster being replaced. What this does is takes the opportunity for other Pearl Jam fans to buy the poster in question.

    We assume the majority of our customers are honest, sincere Pearl Jam fans. However, there are some people who are trying to take advantage of and maximize profit in the secondary market. We cannot be a wholesale supplier for the secondary poster market.
    In most cases posters that are creased or otherwise damaged can be mounted in such a way that the damage is not visible.

    In some cases when a replacement poster was torn to pieces at our request, a replacement has been offered. This is no longer the case, as one such torn-to-pieces poster was sold on the secondary market, thus circumventing the intention of tearing the poster to pieces in the first place.

    Despite our stringent policy, I have offered a refund.
    Please let me know if you'd like to take advantage of this offer.

    Thanks
    10c

    10C coming through again, man we're spoiled!
    Wouldn't it be funny if the world ended in 2010, with lots of fire?



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