Sevens box set not received-gimme my money back

Hugh Freaking Dillon

Seriously. They said they shipped it December 20th. That's more than two full months ago. I was told that it isn't considered a lost item until after three months. Seriously? In the industry that I'm in, if a customer doesn't get their product within two weeks we replace it. And that's WORLDWIDE. I'm in Manitoba. This "customs can delay things" is absolute bullshit. I order from other band websites in the US all the time, and I almost always get the item within one business week. I. Starting to wonder if 10c isn't actually shipping when they say they are. I don't give a shit about the box set anymore. Just give my money back already.

nippleholic

I feel for you, man. Canada Post sent mine back to 10C because some idiot at the sorting plant thought my address was incomplete (it wasn't). 10C resent it via UPS ground and I got dinged over $40 in UPS/customs fees.

Hopefully it arrives for you or maybe they'll send a replacement.

hrd2imgn

good luck, this would force me into serious screen rage

2-feign-reluctance

I had that happen to a white Backspacer LP I ordered from them years ago. I got the 'it got lost' excuse & never actually got the item. I think they charged me and a bunch of people and didn't have the quantity to fill all the orders. Just a guess.
This situation sounds nuts!

PJfanwillneverleave1

That sucks this happened to you.

You are the first in 3mos that has voiced this complaint on the forum.

I would hope that all others in your situation would voice also.

If people don't then I guess you are the only person that has had this happen to them.

JV130312

Sure...give him his money back. I'll give you mine...send it to me. I can wait. No worries.

whofeelslikeadrank

JV130312 said:

Sure...give him his money back. I'll give you mine...send it to me. I can wait. No worries.

what?

Thirty Bills Unpaid

PJfanwillneverleave1 said:

That sucks this happened to you.

You are the first in 3mos that has voiced this complaint on the forum.

I would hope that all others in your situation would voice also.

If people don't then I guess you are the only person that has had this happen to them.

Someone else was saying the same thing.

100 Pacer

Hugh Freaking Dillon said:

Seriously. They said they shipped it December 20th. That's more than two full months ago. I was told that it isn't considered a lost item until after three months. Seriously? In the industry that I'm in, if a customer doesn't get their product within two weeks we replace it. And that's WORLDWIDE. I'm in Manitoba. This "customs can delay things" is absolute bullshit. I order from other band websites in the US all the time, and I almost always get the item within one business week. I. Starting to wonder if 10c isn't actually shipping when they say they are. I don't give a shit about the box set anymore. Just give my money back already.

The more productive approach would probably be to contact 10C directly in order to request your refund.

Hugh Freaking Dillon

100 Pacer said:

Hugh Freaking Dillon said:

Seriously. They said they shipped it December 20th. That's more than two full months ago. I was told that it isn't considered a lost item until after three months. Seriously? In the industry that I'm in, if a customer doesn't get their product within two weeks we replace it. And that's WORLDWIDE. I'm in Manitoba. This "customs can delay things" is absolute bullshit. I order from other band websites in the US all the time, and I almost always get the item within one business week. I. Starting to wonder if 10c isn't actually shipping when they say they are. I don't give a shit about the box set anymore. Just give my money back already.

The more productive approach would probably be to contact 10C directly in order to request your refund.

I did. That's when they told me it's not considered lost until 3 months. I thought it was clear from my post.

Hugh Freaking Dillon

PJfanwillneverleave1 said:

That sucks this happened to you.

You are the first in 3mos that has voiced this complaint on the forum.

I would hope that all others in your situation would voice also.

If people don't then I guess you are the only person that has had this happen to them.

I really have no idea if this is serious or a shot. I'll reserve comment pending clarification.

BF89905

'Sorry to hear about your situation. Since I purchased a SIGG "Built to Last" water bottle from the 10C and had it go funky on the inside liner after 6 months of use with strictly water and daily soap washing...... only to have the 10C tell me to contact SIGG directly, I've never purchased another item from the store.

The absurd cost of shipping and wait times for products, likely means I'll never purchase anything again from the 10C - that's too bad.

Good luck with getting your money back - a request that should be hassle-free. Be well

Hugh Freaking Dillon

Yeah, I had the same issue with the lightning bolt long sleeve my wife bought me for Xmas. I got it in February. I won't be buying anything anymore either.

100 Pacer

Hugh Freaking Dillon said:

100 Pacer said:

Hugh Freaking Dillon said:

Seriously. They said they shipped it December 20th. That's more than two full months ago. I was told that it isn't considered a lost item until after three months. Seriously? In the industry that I'm in, if a customer doesn't get their product within two weeks we replace it. And that's WORLDWIDE. I'm in Manitoba. This "customs can delay things" is absolute bullshit. I order from other band websites in the US all the time, and I almost always get the item within one business week. I. Starting to wonder if 10c isn't actually shipping when they say they are. I don't give a shit about the box set anymore. Just give my money back already.

The more productive approach would probably be to contact 10C directly in order to request your refund.

I did. That's when they told me it's not considered lost until 3 months. I thought it was clear from my post.

It was clear you contacted them. After 3 months time you'll have to contact them again and request to be refunded.

PJfanwillneverleave1

Hugh Freaking Dillon said:

PJfanwillneverleave1 said:

That sucks this happened to you.

You are the first in 3mos that has voiced this complaint on the forum.

I would hope that all others in your situation would voice also.

If people don't then I guess you are the only person that has had this happen to them.

I really have no idea if this is serious or a shot. I'll reserve comment pending clarification.

No.
No shot.

I am encouraging others to voice on the forum about 10c shipping issues if you live in the states. Over 2mos to ship something locally is absurd. They have a tracking number and at the very least could track it and get back to you.

I have never had any problems/delays with my orders but I would not like the answer of 3mos and it's lost either. Did they at least give an answer as to what they would do for you after 3mos?

Hugh Freaking Dillon

No, they didn't say what would happen. I'm guessing refund. No tracking for Canadian orders, so I can't prove to them that I didn't actually get it.

on2legs

Hopefully they refund you and it shows up in the mail the next day >-

Hugh Freaking Dillon

on2legs said:

Hopefully they refund you and it shows up in the mail the next day >-

I thought of that too....but I'm certain it's lost in the mail or it was never sent, which I said to them, but was not addressed.

Hugh Freaking Dillon

Got my money back. 3 months later. I know they never sent it in the first place. What a crock.

PJ_Soul

That blows man. Why didn't they send you a replacement??

nippleholic

PJ_Soul said:

That blows man. Why didn't they send you a replacement??

Either they didn't have any replacements left or they're holding onto a few to resell at a pop-up shop in the future.

bootlegger10

I feel bad for you Canadians. It seems like the same story over and over. But it isn't like you can just stop buying stuff if the 10C is the only one to sell it.

PJ_Soul

bootlegger10 said:

I feel bad for you Canadians. It seems like the same story over and over. But it isn't like you can just stop buying stuff if the 10C is the only one to sell it.

I think maybe Canada Customs might be to blame..... I've got a Cincy '03 poster out there in the void somewhere - I bet it's just leaning in a corner somewhere being ignored by customs officers.

jlaustin

PJ_Soul said:

bootlegger10 said:

I feel bad for you Canadians. It seems like the same story over and over. But it isn't like you can just stop buying stuff if the 10C is the only one to sell it.

I think maybe Canada Customs might be to blame..... I've got a Cincy '03 poster out there in the void somewhere - I bet it's just leaning in a corner somewhere being ignored by customs officers.

The record player one? Oh no, your search for this put me on the hunt for one! It's awful when rare things get lost in the system...

DewieCox

nippleholic said:

PJ_Soul said:

That blows man. Why didn't they send you a replacement??

Either they didn't have any replacements left or they're holding onto a few to resell at a pop-up shop in the future.

Bottom line.....if they have them to sell at pop up shops, they have them to fulfill paid orders.

PJ_Soul

jlaustin said:

PJ_Soul said:

bootlegger10 said:

I feel bad for you Canadians. It seems like the same story over and over. But it isn't like you can just stop buying stuff if the 10C is the only one to sell it.

I think maybe Canada Customs might be to blame..... I've got a Cincy '03 poster out there in the void somewhere - I bet it's just leaning in a corner somewhere being ignored by customs officers.

The record player one? Oh no, your search for this put me on the hunt for one! It's awful when rare things get lost in the system...

Yeah that one... I have not yet given up hope though. Expecting it to come back from the abyss sometime soonish, lol.

PJ_Soul

DewieCox said:

nippleholic said:

PJ_Soul said:

That blows man. Why didn't they send you a replacement??

Either they didn't have any replacements left or they're holding onto a few to resell at a pop-up shop in the future.

Bottom line.....if they have them to sell at pop up shops, they have them to fulfill paid orders.

Exactly.

MUZIK

they finally just refunded me my money when i asked about a replacement.

there customer service is a joke almost as much as there way of running a ship over at the 10c, but thats nothing to new to any of us.

can't wait to see them at the pop up shop for $250.

if it wasn't for my number, i would PEACE the fuck out.

boyo79

Orderd 3 boots on 2nd December. Got shipping confirmation on 13th Dec. Still waiting on those boots to arrive. Contacted Nugs early Feb and they said they would send replacements out on 1tth Feb. Original order and replacement still not arrived. Contacted Nugs and 10c this week - 10c response was replacements were shipped on 11th Feb and it can take upto 8 weeks for international orders to arrive and if the boots haven't turned up after 10th May they will refund me! Nugs responded by saying they would dispatch another set of replacements this week. Interestingly I got a dispatch notice about the replacements sent this week but never got one for the replacements supposedly sent in Feb.

Kearn5y

boyo79 said:

Orderd 3 boots on 2nd December. Got shipping confirmation on 13th Dec. Still waiting on those boots to arrive. Contacted Nugs early Feb and they said they would send replacements out on 1tth Feb. Original order and replacement still not arrived. Contacted Nugs and 10c this week - 10c response was replacements were shipped on 11th Feb and it can take upto 8 weeks for international orders to arrive and if the boots haven't turned up after 10th May they will refund me! Nugs responded by saying they would dispatch another set of replacements this week. Interestingly I got a dispatch notice about the replacements sent this week but never got one for the replacements supposedly sent in Feb.

I had a similar problem with my last order from Nugs. 2 Months and nothing. Contacted 10c & Nugs. Got the usual standard bullshit reply form 10c. Nugs apologised and shipped another set out on monday.

boyo79

Kearn5y said:

boyo79 said:

Orderd 3 boots on 2nd December. Got shipping confirmation on 13th Dec. Still waiting on those boots to arrive. Contacted Nugs early Feb and they said they would send replacements out on 1tth Feb. Original order and replacement still not arrived. Contacted Nugs and 10c this week - 10c response was replacements were shipped on 11th Feb and it can take upto 8 weeks for international orders to arrive and if the boots haven't turned up after 10th May they will refund me! Nugs responded by saying they would dispatch another set of replacements this week. Interestingly I got a dispatch notice about the replacements sent this week but never got one for the replacements supposedly sent in Feb.

I had a similar problem with my last order from Nugs. 2 Months and nothing. Contacted 10c & Nugs. Got the usual standard bullshit reply form 10c. Nugs apologised and shipped another set out on monday.

This is the only order that has gone wrong with Nugs for me. Since making that order in December, I've made a further 9 orders, of which 8 has arrived (last one wouldn't expect to arrive yet). The only thing that confuses me is sometimes it takes 2 weeks to get to me and others 6 weeks. The shipping method isn't as good as it used to be.