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Ill Communication

fraidknotfraidknot Posts: 38
edited May 2011 in The Porch
not really surprised the site exploded today, but I am a bit surprised at the lack of communication from 10C. Rule #1 of modern customer service in the IT business is to communicate, even if you don't provide any new info, provide some info. Allowing the rumors and forums to control the conversation is all bad.
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